Customer Service Assistant Level 1

1 week ago

Matlock, United Kingdom Wilko Full time

**Customer Service Assistant Level 1**:

- Hourly Rate
- ** £10.00 PH**
- Location
- ** Matlock**
- Contract Type
- ** Permanent**
- Hours / Specific Hours
- ** / 6 Hour Contact**

**Hours over**

**Saturday 8.30am - 6.30pm**

**Sunday 10.00am 4.30pm**

**The Vacancy**

We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people - no matter what they need from us.

If you value hard work, having fun and want to be part of a happy environment that people love to work in, you’ll be well-rewarded for it. You’ll receive a really generous benefits package that includes 28 days holiday (including Bank Holidays) rising to 38 after 10 years’ service, a pension scheme, the opportunity to join our Retailer Level 2 apprenticeship scheme and team member and family discounts of 20% plus much more.

**The Company**

We're a family-owned business with honest and fair family values at our heart.

For ninety years, we've been giving our customers all the stuff they need to brighten up their homes and neaten up their gardens. And, when it comes to our people, we believe in offering the same support, for the things that matter to them too.

So, take a closer look. Discover the history, values, and commitments that make us who we are - and that you'll become part of if you join us.

**Rewards & Benefits**

**Be better every day**
- We have a fantastic incentive plan at wilko: Be Better Every Day Bonus - BBED Bonus. This is our annual cash bonus plan which is open to everyone at wilko.
- **Holidays**
- Depending on your band and length of service, your holiday package will range from 28 days - 38 days, including bank holidays. There is also the option (band and business area dependant) to purchase up to an additional 10 days holiday. Speaking of holidays, we also own a range of holiday homes across the country so if you fancy a weekend away, we could get you a great deal.
- **Pension scheme**
- To help save for your future we offer a competitive pension scheme for you to join. Contributions vary depending on your band; giving you the opportunity to save into a first class pension scheme.
- **Wilko team member discount**
- This is our most loved benefit. To help your hard-earned cash go further, you’ll enjoy a 20% discount in store and online. Even better, we offer a second discount card too (terms and conditions apply).
- **Employee benefits trust**
- Founded by Tony Wilkinson in the 1980’s, this was set up to help our team members, as and when they need it. The Trust can support you in a number
- of ways:

Holiday accommodation
- Educational benefits
- Financial support

**Wilko PERKS**
- This is an online portal where you can access amazing offers and discounts. From great discounts on shopping, days out, holidays and health and fitness, there’s lots to explore.
- **Loyalty awards**
- We believe your loyalty deserves rewarding. So, once you complete 10 years continuous service, you’ll receive a wilko gift card as a thank you for your contribution. We’ll mark your next milestone in service every 10 years after that.
- **Celebratory gifts**
- From becoming a parent to getting married or celebrating a significant anniversary - if it’s important to you, it’s important to us. So, we’ll celebrate with you with a wilko gift card.
- **Wellbeing**
- Our free and confidential advice and assistance programme can help support you in a wide range of ways. From advice about how to balance the demands of work and life, to financial and legal information, a wide range of experts are available 24/7.

  • Customer Service Assistant Level 1

    1 week ago

    Matlock, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** £10.00 PH** - Location - ** Matlock** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / 16 Hour Contract** **Hours Over** **Monday - Saturday 8.30am - 6.30pm** **Sunday 10.00am - 4.30pm** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants...

  • Till & Customer Service Assistant

    6 days ago

    Matlock, United Kingdom MATLOCK GARDEN CENTRE Full time

    As a Till General Assistant, you will be responsible for Engaging openly with our customers with an energetic and can-do attitude Being able to provide exemplary and friendly customer service to all our customers Helping our customers with any queries they have and promoting the Diamond Club membership Processing customer purchases through our tills...

  • Till & Customer Service Assistant Weekends

    7 months ago

    Matlock, United Kingdom CHATSWORTH GARDEN CENTRE Full time

    As a Till & Customer Service General Assistant, you will be responsible for Engaging openly with our customers with an energetic and can-do attitude Ensuring customers are served in a timely and polite manner Being able to provide exemplary and friendly customer service to all our customers Helping our customers with any queries they have and promoting...

  • Till & Customer Service Assistant - Saturdays

    7 months ago

    Matlock, United Kingdom CHATSWORTH GARDEN CENTRE Full time

    As a Till & Customer Service General Assistant, you will be responsible for Engaging openly with our customers with an energetic and can-do attitude Ensuring customers are served in a timely and polite manner Being able to provide exemplary and friendly customer service to all our customers Helping our customers with any queries they have and promoting...

  • Customer Service

    7 months ago

    Matlock, United Kingdom Eco-Bat Technologies LTD Full time

    **CUSTOMER SERVICE REPRESENTATIVE** - **_ This is a fixed term position (1 year)._**: - **_ Salary £25k per annum, plus company benefits package._**: - **_ Hours of work are Monday to Thursday (9:00am - 17:00pm) and Friday (9:00am - 16:30pm)._**: - **_ This position is currently office based._** **Responsibilities**: - Pro-actively handle the...

  • 1:1 Sen Teaching Assistant

    7 months ago

    Matlock, United Kingdom SupplyGo Education Full time

    **SEND 1-2-1 Classroom Teaching Assistant Roles Available!** **Locations available - Matlock, Belper & Surrounding areas** Is working within SEND schools & alternate provisions something that interests you? Do you want to launch your career within education? Is flexibility within your work/life balance something you're after? **SupplyGo Education are...

  • Weekend Customer Service Representative

    1 month ago

    Matlock, Derbyshire, United Kingdom Birds Bakery Full time

    Join Our Team!We are currently looking for a skilled Weekend Sales Assistant to join our team at Birds Bakery. If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we would love to hear from you!About the Job* Provide top-notch customer service, ensuring every customer has a positive shopping...

  • Customer Service Adviser

    2 weeks ago

    Matlock, United Kingdom Ashbrook Roofing Supplies Ltd Full time

    Are you passionate about customer service, providing exceptional levels of customer care and looking for an exciting new opportunity? This exciting opportunity has arisen due to staff progression within the company. Ashbrook Roofing Supplies Ltd specialises in the sale of roofing, building, and home/garden improvement materials. Operating both online and...

  • Highways Legal Assistant

    7 months ago

    Matlock, United Kingdom Service Care Full time

    Service Care Legal are currently recruiting on behalf of a **Local Authority**, based in the **Derbyshire**, which is in need of a **Highways Legal Assistant** to join their team. This is an excellent opportunity to enhance you legal repertoire and experience a thriving Local Authority. **Role**: Highways Legal Assistant **Location**: Derbyshire, hybrid or...

  • Instructor - Level 1

    7 months ago

    Matlock, United Kingdom Derbyshire County Council Full time

    Lea Green Centre, Derbyshire’s flagship outdoor centre, has an exciting opportunity for enthusiastic and experienced instructors to join our relief team, to lead or assist in the co-ordination and delivery of a range of educational and personal development courses and to take part in all centre activities as directed. You will already be a youth leader,...

  • Customer Service Representative

    1 day ago

    Matlock, United Kingdom Uniting People Full time

    **Salary: £20,000 - £23,000 per annum DOE** **32 days holidays, pension, EAP & staff discount, on-site parking, subsidised canteen** **Fulltime: 39 hours Monday-Friday** An opportunity has arisen for a Customer Service Representative to be part of a small and friendly team working for a well-established manufacturing business supporting the Customer...

  • Customer Assistant

    7 months ago

    Matlock, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Saturday 13:30-22:00** **Week 2** **Saturday 13:30-22:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Service Team Lead

    2 weeks ago

    Matlock, Derbyshire, United Kingdom DFS Furniture Ltd Full time

    We are seeking an ambitious and people-focused individual to join our team as a Customer Service Team Lead at DFS Furniture Ltd. As a Branch Designate Manager, you will be responsible for leading a team to deliver exceptional customer service and driving store performance.About the CompanyDFS Furniture Ltd is a leading retailer of home furnishings and...

  • Business Services Assistant

    7 months ago

    Matlock, United Kingdom Derbyshire County Council Full time

    **Join Our Dynamic Team as a Business Services Assistant** **Role Overview**: As a Business Services Assistant, you will play a crucial role in ensuring the smooth operation of our SEND Transport services. You will assist in the procurement and maintenance of specialised transport services, offering excellent customer service to our diverse range of service...

  • Customer Assistant

    7 months ago

    Matlock, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Thursday 18:00-22:00** **Friday 18:00-22:00** **Saturday 18:022:00** **Week 2** **Thursday 08:00-12:00** **Friday 08:00-12:00** **Saturday 08:00-12:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    6 days ago

    Matlock, United Kingdom Marks & Spencer Full time

    **This is a temporary, 12 hour position, working within the Food Hall of the Matlock Simply Food store.** **Working Pattern** **Wednesday: 18:00-22:00** **Saturday: 13:15-22:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    6 days ago

    Matlock, United Kingdom Marks & Spencer Full time

    **This is a temporary, 12 hour position, working within the Food Hall of the Matlock Simply Food store.** **Working Pattern** **Tuesday: 18:00-22:00** **Saturday: 05:00-13:45** **Under 18 disclaimer** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...

  • Customer Service Advisor

    7 months ago

    Matlock, United Kingdom Ashbrook Roofing Supplies Ltd Full time

    Are you passionate about customer service, providing exceptional levels of customer care and looking for an exciting new opportunity? Ashbrook Roofing Supplies Ltd specialises in the sale of roofing, building, and home/garden improvement materials. Operating both online and through our trade counter in Matlock, we remain a family-run business whose mission...

  • Customer Service Adviser

    7 months ago

    Matlock, United Kingdom Ashbrook Roofing Supplies Ltd Full time

    Are you passionate about customer service, providing exceptional levels of customer care and looking for an exciting new opportunity? We are looking to bring in a temporary part time Customer Service Adviser with the possibility of going permanent. Ashbrook Roofing Supplies Ltd specialises in the sale of roofing, building, and home/garden improvement...

  • Business Services Assistant

    1 week ago

    Matlock, United Kingdom iWork Recruitment Limited Full time

    Contract to start 22-11-22 until 10-02-23 with a possible extension. **Job Purpose** Provide an efficient and effective administrative service to support Children’s Services functions. Allocate and co-ordinate business services tasks to the Business Services Assistants ensuring targets are met and service quality standards are maintained. **Key...