Front of House Assistant

2 weeks ago

Lothian, United Kingdom thl UK & Ireland Limited Full time

Supporting the Front of House Manager, the management of client expectations is at the forefront of all you undertake. With the ability to engage and create a welcoming environment, you will support and guide customers through a seamless transaction of collecting and returning their motorhomes.

**Responsibilities**

**Uphold all aspects of customer service, to include**:

- Verify validity for drive hire through DVLA, driver’s license and passport checks and follow up where necessary
- Conducting final checks on all vehicles to ensure they are ready for hire, ensuring all additional extras purchased are loaded into vehicle
- Meet & Greet clients
- Responsible for the complete handover of the motorhome to the customer from start to finish, including obtaining the necessary documents, upselling shop items, taking payments, explaining rental agreement and providing a full tour of the motorhome
- Collect/return clients to the local train station (driver’s license permitting)
- Responsible for inspecting and checking the vehicle on return from hire, including taking payment for all chargeable items and dealing with accident and damage scenarios
- Resolve customer issues directly with limited requirement for escalation to head office team
- Liaising with insurance company to ensure clients are suitably qualified to drive
- Ensure all lost property is logged and returned to customers or dealt with appropriately
- Collecting client feedback
- General reception duties to include:

- Weekly recording of stock take
- Coffee machine re-stock & clean
- Shop re-stock
- Aurora end of day banking
- Petty cash management

**Person Specification**
- Knowledge of customer service principles and practices
- Possess a friendly and engaging personality along with a confident manner
- Conflict resolution skills
- Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages
- Commitment to delivering a high level of customer service - demonstrating business focus and a desire to succeed beyond what is expected
- Resilient and flexible and able to work in a fast paced and dynamic demanding environment
- Good attention to detail
- Flexibility to respond to a variety of work situations
- Full UK driver’s license with more than 2 years driving experience

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per month

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Lothian, EH52 5ND (required)

Ability to Relocate:

- Lothian, EH52 5ND: Relocate before starting work (required)

Work Location: In person

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