Freight Supervisor

** TeamJobs is looking for a Freight Supervisor to join our busy client in the Southsea area **

As a Freight Forwarding Supervisor, you will be responsible for leading the forwarding team to drive revenue. You will also be responsible for supervising the daily operations of the warehouse and associated activities to ensure that personnel and equipment are employed efficiently, and activities are performed safely, accurately, and in accordance with customer, company, and legislative requirements.

**Main Responsibilities**
- Lead the forwarding team to drive revenue and profit growth across air, ocean, and road products (domestic, Channel islands & International) including quotations
- Work with the Brokerage team to manage & grow the customs products with existing and new customer base
- Identify opportunities to grow cargo insurance sales
- Ensure that the forwarding team performs at the highest level to deliver excellent service to customers - internal and external - ensuring that service level agreements are met
- Drive the forwarding team to deliver excellent customer service
- Take ownership of individual shipments from collection through to delivery (& billing), providing hands-on support for daily operational activities
- Working with Industrial Engineering, identify opportunities to improve operational systems, processes, and policies and effectively implement improvements
- Manage and increase the effectiveness and efficiency of internal and external service providers
- Drive initiatives in the forwarding team that contribute to long-term operational excellence.
- Develop systemic KPIs to drive improvements across the forwarding business
- Train, lead, and manage the forwarding team
- Constant focus on re-procurement and cost improvement (outbound freight working with third-party services such as airlines, ocean carriers, consolidators, other transport providers, and packing services).
- Freight account management, with the development of relationships with clients, sales, and operational personnel.
- Develop and support key product initiatives.
- Assist in the preparation of the forwarding budget in coordination with General Manager.
- Support in providing an excellent and safe working environment.

In addition, the post holder will be expected to:

- Undertake reasonable requests from managers in line with the range and scope of the post.
- Lead & support the operational team in the development of other colleagues
- Identify & highlight to management & the Industrial Engineering team any potential improvement opportunities
- Support other sites when required.

**About you**
- The role requires someone driven, independent, passionate, organized, and tenacious.
- Confident and adaptable
- Excellent organizational skills
- Excellent written and verbal communication skills
- Strong computer skills including Microsoft Office
- Proven experience in meeting deadlines and KPIs
- Good listening and observation skills
- Resourceful & efficient in completing assigned tasks
- Excellent time management skills
- Be able to manage conflict & dilute employee issues quickly
- Promote a culture of honesty
- Have a methodical & diligent approach

**What are we looking for**:

- 2+ years in a management or supervisory role
- 10 years’ experience in a freight forwarding environment (across air, sea, road & customs)
- Excellent IT skills (MS Office)
- Ability to work under pressure & work to tight deadlines
- Ability to work in a fast-paced, dynamic, metric-driven environment
- Proven customer service skills

**Job Types**: Full-time, Permanent

**Salary**: From £35,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Overtime

Work Location: One location