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Administrator

4 months ago

Cardiff, United Kingdom BU-UK Infrastructure Full time

**Do you want to join a multi-utility infrastructure provider that has been recognised as a Great Place to Work?**

BUUK Infrastructure know that our greatest asset is our staff, and we are a company that our people feel proud to be a part of. The passion and commitment shown by every member of our team allows us to succeed in our mission statement - **“To deliver consistently high-quality service to customers to earn their long-term loyalty to BUUK.”**

We have an exciting opportunity for an individual who is self-motivated, with strong computer skills, attention to detail and is enthusiastic to work in a customer environment. You will have proven ability to take responsibility for the quality of your own work, using your initiative to achieve the desired results. You will be able to demonstrate high level of self-motivation, and effectively problem solve.

**Responsibilities will include -**
- Provide a high-quality range of administrative support services across departments.
- Manage the relevant departmental inboxes and assign as/where necessary.
- Work closely alongside the existing Administrator to ensure harmonious completion of tasks.
- Liaise with external housebuilders to build brand awareness and ensure our client experience is as smooth as possible.
- Update our internal systems with customer addresses in a timely fashion, to ensure customers can place orders.
- Ensure effective data entry and upkeep of spreadsheets.
- Interact on the phone with external clients, for example checking in and dealing with enquiries.
- Ensure external stakeholders are kept informed of any problems or opportunities relating to our products and services.
- Write and send communications to internal and external stakeholders.
- Coordinate and organise customer events.
- Update the brand’s websites as required by the Marketing Manager.
- Order and despatch equipment to customer properties, ensuring the safe return of them when they are no longer required.
- Ensure all aspects of daily, weekly and monthly reports are completed in a timely fashion.
- Actively monitor social media and prepare social media report for senior management.
- Provide administrative support to the Contact Centre to resolve customer enquiries and faults.

Along with a rewarding working environment we offer a competitive starting salary, pension and life assurance. We offer 25 days holiday plus bank holidays (plus the opportunity to purchase more through our flexible benefits scheme), corporate perks (reduced cinema tickets and discounts at high street shops), wellbeing assistance (24-hour helpline and counselling service) and a social calendar with events taking place throughout the year.

If you have any questions or would like to discuss the role in more detail, please contact the Resourcing team on 01359 308260 for an informal discussion in confidence.

**Job Types**: Full-time, Permanent

**Salary**: From £23,875.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Sick pay

Work Location: In person

Reference ID: BUUUB881022