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Parts Advisor

4 months ago

StocktononTees, United Kingdom Drive Motor Retail Ltd Full time

Join a successful team at Drive Motor Retail in Stockton-on-Tees

Drive Motor Retail is an award-winning Automotive business, representing the Vauxhall, MG, Hyundai and Citroen brands. We pride ourselves on our exemplary customer service and have won multiple awards as well as the motor trader “Customer Care” award in 2021. Our employees are at the heart of our accomplishments and we strive to make Drive Motor Retail a workplace that promotes rewarding, fun and progressive opportunities to its employees.
- Basic Salary £25,000 - OTE £27,400
- 24 Days holiday + Bank holidays - Rising with length of service
- Discounted Shopping, Gym and Dining Benefits.
- Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.

**Responsibilities**:

- Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Completes all administrative functions in an accurate and timely manner
- Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting parts and associated promotions to potential customers
- Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
- Communicates and logs any discrepancies of stock with the Parts Manager
- Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

**Required**:

- Previous experience as a Parts Advisor.
- Prior experience of using parts catalogues and understanding stock control.
- Demonstrates excellent attention to detail and accurate record-keeping
- Collaborates with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
- Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
- Computer literate, including Microsoft Office

**Desirables**:

- CDK experience would be advantageous
- A good technical understanding of motor vehicles

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,400.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Parts Advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Stock-Parts