Project Manager

3 weeks ago

Fleetwood, United Kingdom BES Utilities Full time

Here at BES Utilities, we have a new and exciting role available for a Project Manager to join the Change & Delivery team within our offices in Fleetwood.

The Project Manager role is to support the wider Change & Delivery team with all project activity on the continuous improvement roadmap. Focused on our customer journey and reduction in complaint volumes; the role will work on regulatory, government, IT& operational change projects to ensure business compliance whilst focused driving overall business performance; which in turn reduces churn and increases customer engagement.

The role is based within our Fleetwood site with some travel to our Manchester office as required.

**Roles and Responsibilities (but not limited to)**:

- Acts as conduit between the Change team and project sponsors/key stakeholders
- Manage communications between stakeholders and internal business units with assigned activity
- Organise and facilitate project status, team and working meetings ensuring completion of project milestones/tasks & project closedown
- Creating and updating project plans, monitoring an ensuring project progress remains on track, within timeline, requirements, and budget
- Lead project walkthroughs, business requirements gathering, design walkthrough, functional test plans and implementation sessions
- Coordinating completion of supporting documentation across multiple projects including; scope/requirements, agendas, notes and actions, RAID log etc ensuring accurate and up to date
- Conducting project reviews, preparing, and distributing status reports, ensuring internal and external stakeholders receive adequate communication
- Proactively assist in identifying, managing, and mitigating project risks ensuring quality standards are met
- To develop and support our continuous improvement agenda & change initiatives in line with our monthly customer feedback and known customer requirements
- Work with the Training team to ensure clear engagement on pipeline of change/project activity
- ROI tracking following project delivery to ensure relevant KPI, quality, financial etc improvements have been as expected vs. cost to deliver.

**Competencies**:

- Communication - Strong interpersonal skills, both verbal and written; approachable, personable and develops good working relationships
- Results Driven - A 'can do’ person who thrives in a fast-moving environment of regulation, change and innovation and with a constant focus on delivering positive ROI
- Attention to Detail - Effective at all aspects of planning, monitoring & reviewing; being aware of who projects will affect & manage the effect it will have on them
- Problem Solving - Be able to resolve conflicts, think outside of the box to deliver positive resolution
- Time Management - Effective organisation skills, be decisive, work well under pressure & ability to work on own initiative with mínimal supervision.

**Role Requirements**:

- Essential_
- Extensive end-to-end Project Management experience including customer facing operational / project delivery
- Advanced oral and written communication skills, including presentation and writing proposals
- English & Maths GCSE Grades A-C
- Desirable_
- Understanding of the Energy sector and industry trends
- PRINCE2 or Agile qualified
- Experience of managing a portfolio of projects is an advantage

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