Compliance Officer

2 weeks ago


Fleetwood, United Kingdom BES Utilities Full time

We have a new and exciting role available here at BES Utilities for a driven and determined Compliance Officer, predominantly based within our offices in Fleetwood, Blackpool.

Working across BES Utilities and the wider group of businesses to support the Head of External Affairs with management of key external stakeholder relationships including Ofgem, Government and Elexon.

You will coordinate the preparation and submission of regulatory information requests, with attendance at meetings where required and supporting internal projects to ensure change is managed in a compliant way.

**Due to some travel needed between sites, you will require a full, valid UK driving licence and access to a suitable vehicle.**

**Roles and Responsibilities (but not limited to)**:

- Liaising with relevant internal stakeholders coordinate timely and accurate responses to regulatory and other information requests and regular submissions, including but not limited to complaint handling, smart metering, theft and GSoP.
- Coordinating responses to industry consultations, liaising with key departments to ensure the company’s voice is heard and that the business is well-prepared for forthcoming change.
- Maintain regulatory risk register, liaising regularly with Operations and other departments to manage risk.
- Supporting the management team by preparing and circulating MI for internal purposes, including complaint handling and GSoP.
- Completing and circulating high quality root cause analysis of relevant high profile/high value complaints or other relevant issues as required.
- Supporting the business with queries relating to regulation and compliance, including assisting as required with projects and initiatives.
- Attention to detail and high quality written and numerical skills are essential to this role.

**Knowledge and Skills**:

- A close attention to detail, with high quality analytical skills
- High quality communication skills, both written and verbal
- Confident engaging with colleagues at all levels of the organisation, as well as external stakeholders such as Ofgem and Government
- Responsible with the ability to handle confidential information with discretion
- An organised self-starter with the ability to manage a variety of ongoing projects, managing own time effectively

**Benefits**:

- Working hours - Monday to Friday
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Long Service Awards
- Employee Recognition Incentives
- Company events
- Career progression / promoting within
- Free tea & coffee
- Local discounts / benefits

**What you need to do now**:
**Be part of our future**

If you would love to join us as our new Compliance Officer, we encourage you to find out more.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Fleetwood FY7: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Fleetwood, United Kingdom NHS Business Services Authority Full time

    8. Updates customer notes to ensure records are accurate. 9. Responsible for returning customer calls to resolve queries promptly and efficiently, ensuring complete customer satisfaction. 10. Responsible for recording FOIs / the receipt of, the complaints database, ensuring complaints are assigned in timely manner in order to meet service level agreements....


  • Fleetwood, United Kingdom BES Utilities Full time

    As we continue to grow here at BES Utilities in 2023, we have an exciting position available for an Operations Team Leader within the Supply Point Administration department, based in our offices in Fleetwood. **Our Company**: BES Utilities are a UK based, independently owned group of companies, comprising of Business Energy Solutions Ltd and BES Commercial...


  • Fleetwood, United Kingdom Addies Full time

    Overview **Responsibilities**: - Assist with the preparation and completion of legal documents for property transactions - Conduct research and gather information related to property titles, deeds, and mortgages - Communicate with clients, estate agents, and other parties involved in the conveyancing process - Maintain accurate records of all transactions...

  • Lettings Negotiator

    1 month ago


    Fleetwood, United Kingdom Unique Estate Agency Full time

    Letting Negotiator - Would you go the extra mile and like to be rewarded for doing so? Would you like to have a great sociable working environment with a fantastic company culture? If so, then this is the right company for you. Ambitious lettings negotiators look no further! Are you target driven, motivated and determined? Unique are on the hunt for a...

  • Lettings Negotiator

    1 month ago


    Fleetwood, United Kingdom Unique Estate Agency Full time

    Letting Negotiator - Would you go the extra mile and like to be rewarded for doing so? Would you like to have a great sociable working environment with a fantastic company culture? If so, then this is the right company for you. Ambitious lettings negotiators look no further! Are you target driven, motivated and determined? Unique are on the hunt for a...


  • Fleetwood, United Kingdom Axcis Education Full time

    Axcis Education has a position available for a teaching assistant in a primary school in Fleetwood. This would be a full time role, working Monday to Friday, 8.30am - 3.30pm. The position is a general teaching assistant working with a joint year 3/4 class. You would be supporting the class teacher where necessary and keep the children engaged with their...

  • Head of Procurement

    2 weeks ago


    Fleetwood, United Kingdom BES Utilities Full time

    Here at BES Utilities, we have a new and exciting position available for a Head of Procurement to join our dynamic team based within our offices in Fleetwood. The role will oversee vendor relationships, negotiate contracts, manage inventory, and ensure that all purchases are cost-effective and of high quality. **Role and Responsibilities (but not limited...


  • Fleetwood, United Kingdom BES Utilities Full time

    We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and...


  • Fleetwood, United Kingdom BES Utilities Full time

    We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and...

  • Complaints Handler

    2 weeks ago


    Fleetwood, United Kingdom BES Utilities Full time

    We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and...

  • Complaints Handler

    2 weeks ago


    Fleetwood, United Kingdom BES Utilities Full time

    We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and...

  • Caretaker (Sundays)

    2 days ago


    Fleetwood, United Kingdom Rossall School Full time

    _Rossall School is among the most successful and prestigious independent boarding and day schools in the North West with flourishing pupil numbers._ We are looking for an experienced **Caretaker** (Sundays) to provide an excellent, efficient and friendly caretaking service to Rossall School, including boarding houses, classrooms, offices and grounds. Hours...


  • Fleetwood, United Kingdom OSHClub Full time

    Description and Requirements Extend your OSHC career and make a positive impact on a close-knit community! A new service based in Narre Warren is looking for a passionate and organised Coordinator for children in our before and after school care capacity. This is a permanent part-time position at 35.25 hours per week all year round - the perfect...


  • Fleetwood, United Kingdom OSHClub Full time

    Description and Requirements Extend your OSHC career and make a positive impact on a close-knit community! A new service based in Narre Warren is looking for a passionate and organised Coordinator for children in our before and after school care capacity. This is a permanent part-time position at 35.25 hours per week all year round - the perfect...