E Commerce Administrator

4 months ago

Folkestone, United Kingdom Recruitment Solutions Full time

An exceptional opportunity for a PERMANENT E-Commerce Administrator with an established large global manufacturing client in the area.

The E-Commerce Administrator is placed within the busy and fast paced Logistics Department and is responsible for providing excellent customer service to support this growing channel within their business, acting as the key liaison point between their customers (ie. Amazon in this instance), their logistics providers and their internal teams.

**Skills & Knowledge, we are seekinga**

You must be digitally competent and confident with good knowledge of MS Office - especially, Outlook, Word & Excel

A positive attitude and enthusiasm towards problem solving essential.

Capability to relay information effectively internally to colleagues and externally to customers.

A strong team work ethic a must

Excellent interpersonal skills, both written and verbal communication.

Any knowledge of Amazon Vendor Central system an advantage.

Knowledge of data entry into mainframe computerised business systems: SAP experience within Sales, Materials Management would be an advantage.

**Responsibilities will include but are not limited to**

Customer Service and Order Management:
Daily order entry onto SAP system ensuring the validity or orders by thoroughly checking delivry addresses, products, prices and stocks and confirming back on the customer portal.

Obtain automatic shipping notes on behalf of third party distributor

Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.

Control of customer invoice queries, query investigation and challenging any non-compliance issue managed on the customer portal

Liaise with third party distributors to obtain evidence to support any investigations

Collation, checking and filing of orders once dispatch is confirmed.

Support colleagues within the customer service team including back up support on all Amazon markets and other customers

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: HM7053/2

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