Safer Communities Officer

4 weeks ago


Glenrothes, United Kingdom Fife Council Full time

**Proposed Interview Date: Week Commencing Monday 26 February 2024**

**Closing Date: Sunday 18 February 2024**

**Contract Type: Permanent**

**Salary: FC6 £28,251.00 - £31,179.34 (including unsocial hours payment)**

**Working Pattern: 36 hours per week - Monday to Friday (Tuesday to Saturday 1 in 4)**

**Location: Glenrothes but covering Fife Wide**

**Supporting Statement**

**Job details**

An opportunity has arisen in the Safer Communities Team in the role of a Safer Communities Officer, focussing on supporting the revised approach to Antisocial Behaviour.

The post on offer is “Rota 4”, working daytime Monday to Friday (Tuesday to Saturday 1 in 4), supporting residents who are affected by private space antisocial behaviour issues. You will case manage neighbour complaints to find resolutions and work as part of a team, with colleagues as well as partners to achieve this.

The purpose of staff on this rota will be to resolve antisocial behaviour cases at the earliest stage to avoid escalation and to support those affected throughout the duration of a case until a sustainable solution is found. Keys aspects of the role include:
Being the initial point of contact for customers.

Responding to complaints of private space ASB and proactively gather evidence to support and substantiate complaints of ASB.

Cultivating and maintaining relationships with victims/complainers.

Issuing warnings verbally and in written form to perpetrators of ASB.

Case management of ongoing ASB cases through escalation process.

Preparation of cases for further action where required.

Managing an active caseload and monitoring cases to ensure they are resolved.

Provide advice, guidance and work in partnership with colleagues in other services in relation to ASB and neighbour disputes.

Taking ownership of private space ASB in a designated geographical area and support Fife-wide issues as necessary.

Operating and maintaining technically complex surveillance and noise equipment, including the use of a Noise App.

Maintaining detailed records and providing written reports to Line Manager as required.

**The Person**

If you meet the criteria below, we would like to hear from you
- Ability to travel across Fife
- Good standard of written English
- Ability to communicate with a wide range of audiences
- Good communication and persuasive skills with the ability to remain tactful, firm and fair in potentially confrontational situations
- Work confidentially with a range of customers and have a helpful attitude

**Further Information**
- **Role Profile**:

- **When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters**:

- Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits**:

- **Employees have access to a benefits package that offers discounts on a wide range of products and services.
- **Directorate Information - **Council Department information
- **Social Media**:



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