Senior Customer Care Coordinator

2 months ago


West London, United Kingdom Lombard Recruitment Full time

We're recruiting a 'Senior Customer Care Coordinator' for our Housebuilder / Developer client, who will be based on-site at their flagship development of luxury apartments in West London. You'll get to meet your homeowners face to face and work collaboratively with your Customer Care Manager to deliver an exceptional customer care experience. You'll be highly proficient in your current role, with a proven track record of dealing with escalated complaints, complex defects and demanding customers.

You'll be required to:

- Conduct Home Demonstrations with the aim of achieving 10/10 feedback on all survey responses
- Carry out Customer Care second inspections on plots with a view to signing off units/plots as complete
- Undertake the majority of second inspections in the region
- Conduct 2/3 customer visits each week to inspect/assess warranty issues raised and progress with relevant trades or Customer Care Operatives to close out issues
- Manage the Customer Care Operatives, Contractors and Suppliers to ensure all the queries are addressed and recorded accurately in line with SLA’s
- Work alongside Site Managers, Project Managers and Contractors to ensure works are carried out on time and to the homeowner’s expectations
- Manage initial snagging lists from start to finish ensuring everything is cleared within the SLA’s ensuring the best customer journey for the first 8 weeks

It’s all about quality over quantity with this Award-Winning Developer who not only create stunning homes, they’re also hugely proud of achieving a customer satisfaction score of 96% from their purchasers.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



  • West London, United Kingdom Potensis Full time

    **Customer Care Coordinator - Residential Developer** **West London** Potensis Selection are currently working with a leading Residential Developer who are looking to enhance their customer care team by recruiting a temp to perm Customer Care Coordinator to add to their existing team. You will have the opportunity to join a team of Customer Care...

  • Care Coordinator

    2 months ago


    London, United Kingdom CARE SANTE Full time

    **We’re recruiting for a new Care Coordinator to support our London home care service. Covering the Tottenham and surrounding areas.** Our Care Coordinators are excellent organisers, communicators, mentors, motivators, problem solvers and team players. They’re the glue that holds our services together. Do you have what it takes to join their...

  • Care Coordinator

    4 weeks ago


    West Bridgford, United Kingdom Helping Hands Home Care Full time

    Location: West Bridgford **The Role**: Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Manager with Recruitment, Business Growth and ensuring we are always delivering the highest possible standard of care. We pride ourselves on delivering care that truly meets the needs of the...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom Hales Home Care Full time

    Are you an experienced Care Worker / Care Assistant looking to progress in your career and become a Care Coordinator in Rotherham? Hales Home Care are looking for an organised and outgoing Care Coordinator with excellent communication skills who enjoys empowering and supporting others.The Care Coordinator role will involve care delivery and on-call duties as...

  • Care Coordinator

    2 months ago


    London, United Kingdom Supporting Care Full time

    **Supporting Care** is an expanding leading home care provider in London since 2011. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a **Care Coordinator** to...

  • Care Coordinator

    2 months ago


    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. Shift Pattern: Sunday - Thursday £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover...

  • Care Coordinator

    2 months ago


    London, United Kingdom SweetTree Home Care Services Full time

    Care Coordinator Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH Contract: Permeant, Full-Time, 37.5 hours per week Shift: Covering the office hours of 8am 8pm, on a rota basis. Salary Package: £25,650 per annum Award-winning training via the SweetTree Home Care Services Academy, , £200 Friend Referral Scheme, 25 days paid...

  • Care Coordinator

    2 months ago


    London, United Kingdom Rivendell Care Full time

    Here at **Rivendell Care & Support, **we have an exciting opportunity for a **Care Coordinator **to join our team based in Finchley Central. You will join us on a **full-time permanent basis** and in return, you will receive a competitive salary of **£25,000 - £26,000 per annum**. Rivendell Care & Support is an established care agency in North West London...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom Rivendell Care Full time

    Here at **Rivendell Care & Support, **we have an exciting opportunity for a **Care Coordinator **to join our team based in Finchley Central. You will join us on a **full-time permanent basis** and in return, you will receive a competitive salary of **£25,000 - £26,000 per annum**. Rivendell Care & Support is an established care agency in North West London...

  • Care Coordinator

    1 month ago


    London, United Kingdom Bluebird Care Kensington Full time

    We are recruiting a full-time Care Coordinator to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our customers across our area. Working in an award-winning care service that helps support people live independently in their own homes across central London.Were looking for an outgoing and...

  • Care Coordinator

    2 months ago


    West Bridgford, United Kingdom Rising Care Services Ltd Full time

    **Job Title: Domiciliary Care Coordinator** **Location**: West Bridgford, Nottingham **About Us**: Rising Care Services LTD is a reputable domiciliary care service provider based in West Bridgford, Nottingham. With three years of successful operation, we have been delivering approximately 900 hours of care per week to individuals in our community. Our...


  • West Bromwich, United Kingdom Trust in Care Full time

    Trust In Care is currently recruiting for a **Care Coordinator** to join its expanding team. **Office Location**: West Bromwich **Hours**: Monday - Friday 9am - 5pm with occasional weekends Trust In Care is a Home Care company providing high quality care to individuals within the comfort of their own homes. Our care teams provide person centered care...

  • Care Coordinator

    2 months ago


    London, United Kingdom Alternative Care Services Plus Full time

    Alternative Care is looking to recruit a part-time **Experienced** Care Co-ordinator to join our team. Alternative Care is domiciliary care and supported living agency that provides home care and support to our clients in London. We are looking for an **experienced**, motivated, dynamic, driven individual who would like to develop their skills and knowledge...

  • Care Coordinator

    1 month ago


    Chichester, West Sussex, United Kingdom Artius Care Ltd Full time

    The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team. The role provides a crucial link between each client and...

  • Care Coordinator

    1 month ago


    Chichester, West Sussex, United Kingdom Artius Care Ltd Full time

    The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team. The role provides a crucial link between each client and...

  • Care Coordinator

    4 weeks ago


    Chichester, West Sussex, United Kingdom Artius Care Ltd Full time

    The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team.The role provides a crucial link between each client and...

  • Care Coordinator

    2 weeks ago


    Chichester, West Sussex, West Sussex, United Kingdom Artius Care Ltd Full time

    The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team.The role provides a crucial link between each client and...

  • Care Coordinator

    2 weeks ago


    Chichester, West Sussex, United Kingdom Artius Care Ltd Full time

    The care coordinator is responsible for the continuity of care for all clients. This vital role has a huge impact on the lives of many people who rely on our care and support. The role offers the opportunity for developing positive working relationships with clients, their families and the care team.The role provides a crucial link between each client and...

  • Care Coordinator

    1 week ago


    Solihull, West Midlands, United Kingdom Bright Dawn Home Care Full time €14

    Job Title: Care Coordinator Location: Dorridge and surrounding areas. Salary: £13.50 per hour Working Hours: 30 - 40 hours per week, office based and out in the field. We're seeking an exceptional Care Coordinator to join our dynamic team, dedicated to delivering high-quality care and support to our clients in the comfort of their own homes. As a...

  • Care Coordinator

    1 week ago


    Solihull, West Midlands, United Kingdom Bright Dawn Home Care Full time €14

    Job Title: Care Coordinator Location: Dorridge and surrounding areas. Salary: £13.50 per hour Working Hours: 30 - 40 hours per week, office based and out in the field. We're seeking an exceptional Care Coordinator to join our dynamic team, dedicated to delivering high-quality care and support to our clients in the comfort of their own homes. As a...