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Senior Customer Care Coordinator
2 months ago
We're recruiting a 'Senior Customer Care Coordinator' for our Housebuilder / Developer client, who will be based on-site at their flagship development of luxury apartments in West London. You'll get to meet your homeowners face to face and work collaboratively with your Customer Care Manager to deliver an exceptional customer care experience. You'll be highly proficient in your current role, with a proven track record of dealing with escalated complaints, complex defects and demanding customers.
You'll be required to:
- Conduct Home Demonstrations with the aim of achieving 10/10 feedback on all survey responses
- Carry out Customer Care second inspections on plots with a view to signing off units/plots as complete
- Undertake the majority of second inspections in the region
- Conduct 2/3 customer visits each week to inspect/assess warranty issues raised and progress with relevant trades or Customer Care Operatives to close out issues
- Manage the Customer Care Operatives, Contractors and Suppliers to ensure all the queries are addressed and recorded accurately in line with SLA’s
- Work alongside Site Managers, Project Managers and Contractors to ensure works are carried out on time and to the homeowner’s expectations
- Manage initial snagging lists from start to finish ensuring everything is cleared within the SLA’s ensuring the best customer journey for the first 8 weeks
It’s all about quality over quantity with this Award-Winning Developer who not only create stunning homes, they’re also hugely proud of achieving a customer satisfaction score of 96% from their purchasers.
**Job Types**: Full-time, Permanent
**Salary**: £35,000.00-£40,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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