Contact Centre Agent

2 weeks ago


Halesowen, United Kingdom Jardine Motors Group Full time

Jaguar Land Rover are passionate about creating. outstanding and memorable customer experiences. Our colleagues are key to this.

We are truly proud of the positive, supportive, and inclusive workplace culture that our colleagues create every day.

As a Contact Centre Executive - for Jaguar Land Rover, you will proactively contact our customer base through a number of different communication channels to discuss new products available to them

If you are looking to join a company with an inclusive culture and where the nurturing atmosphere means that every day provides new opportunities to learn, then we’d love to hear from you.

After 12 months your salary will rise to £22,000, after 24 months this will rise to £24,000. Your maximum earnings will be £26,000 per year.

**Duties, Responsibilities & Person Specification**

If you are passionate about delighting your customers each day and believe in going above and beyond to exceed their expectations, then you’ll fit right in.

We’re looking for Customer Contact Executives to join a our team, based in Halesowen Contact Centre that will:

- Actively support customer and vehicle needs and upsell/cross-sell services as appropriate.
- Maintain customer and vehicle data on behalf of the retailers across all JMG and manufacturer systems.
- Proactively contact customers following their retailer experience and secure future business, thus improving customer retention.
- Liaise with retailers to resolve issues and manage changes as required.
- Manage outbound customer contact related to marketing campaigns.

With full training available from our dedicated Learning and Development team, you don’t need automotive experience to be successful. You’ll just need to:

- Be an excellent communicator
- Be happy to work to set objectives and within agreed timescales.
- Self-motivated, organised with a strong attention to detail.
- Tech savvy

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

- 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
- Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
- Enhanced Maternity/ Adoption/ Paternity leave options.
- Cycle to work purchase scheme.
- Vehicle purchase schemes (across all JMG brands) and preferential parts, service and labour rates.
- Employee care helpline.
- Pension scheme and life assurance.

INDMP

**Job Types**: Permanent, Full-time

**Salary**: £20,000.00-£26,000.00 per year

**Benefits**:

- Cycle to work scheme
- Gym membership
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location


  • Contact Centre Agent

    4 weeks ago


    Halesowen, United Kingdom Jardine Motors Group UK Limited Full time

    Jaguar Land Rover are passionate about creating. outstanding and memorable customer experiences. Our colleagues are key to this. We are truly proud of the positive, supportive, and inclusive workplace culture that our colleagues create every day. As a Contact Centre Executive - for Jaguar Land Rover, you will proactively contact our customer base through a...


  • Halesowen, United Kingdom Sandvik Coromant Full time

    Sandvik Coromant is looking for: 1 Machine Tool Solutions Application Specialist PROACTIVE & EXCELLENT COMMUNICATION SKILLS? WE LIKE THAT ABOUT YOU At Sandvik Coromant, we pride ourselves on pushing boundaries and testing limits by rethinking, redefining and redesigning to figure out what’s possible to achieve. We offer a global, innovative and...

  • Telesales Executive

    4 weeks ago


    Halesowen, United Kingdom WR Logistics Full time

    Telesales Executive required for international multi site Logistics company based in Halesowen. Telesales Executive MUST have experience in a Transport office or an internal sales/contact centre environment. This is a development role so the right person can go on to train in all departments - progression available. The Company : Bespoke Freight...


  • Halesowen, United Kingdom Davies Group Full time

    We’re a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We help our clients to manage risk, operate their core business processes, transform and...


  • Halesowen, United Kingdom G2 Legal Limited Full time

    A fantastic opportunity has arisen for a commercial litigation solicitor to work for a top ranked team dealing with exceptional quality litigation work to include a wide range of very high-value and complex litigation. This can lead to days or even weeks at court and your name in the law reports! This is full-time, permanent role which offers hybris...


  • Halesowen, United Kingdom G2 Legal Limited Full time

    A fantastic opportunity has arisen for a commercial litigation solicitor to work for a top ranked team dealing with exceptional quality litigation work to include a wide range of very high-value and complex litigation. This can lead to days or even weeks at court and your name in the law reports! This is full-time, permanent role which offers hybris...


  • Halesowen, United Kingdom Cushillo Personnel Ltd Full time

    **Key Account Project Manager - Africa Region** required for our Global Supply Chain client based in Halesowen, West Midlands. We are looking to recruit an energetic, commercially aware and technically capable Project Manager (PM), to manage the day to day interactions with our client and our regional managers as you build, train and support a team of...


  • Halesowen, United Kingdom Chalkline Education & Support Full time

    If you are a passionate, patient and creative Teacher, Tutor or TA with experience in adapting and supporting learners to overcome barriers, we want to hear from you! As an outreach Tutor for Chalkline, you would be considered an agency worker. There is **no need register as self-employed**, but if you prefer to do it that way, we can still work with...

  • 1:1 Outreach Tutor

    4 weeks ago


    Halesowen, United Kingdom Chalkline Education & Support Full time

    If you are a passionate, patient and creative Teacher, Tutor or TA with experience in adapting and supporting learners to overcome barriers, we want to hear from you! As an outreach Tutor for Chalkline, you would be considered an agency worker. There is **no need register as self-employed**, but if you prefer to do it that way, we can still work with...


  • Halesowen, West Midlands, United Kingdom WR Logistics Full time

    Telesales Executive required for international multi site Logistics company based in Halesowen. Telesales Executive MUST have experience in a Transport office or an internal sales/contact centre environment. Bespoke Freight Solutions - By Land, Sea and Air Local Expertise. Personal Service. Celebrating 50 years in business Telesales Executive - The...

  • Telesales Executive

    2 weeks ago


    Halesowen, West Midlands, United Kingdom WR Logistics Full time

    Telesales Executive required for international multi site Logistics company based in Halesowen. Telesales Executive MUST have experience in a Transport office or an internal sales/contact centre environment. This is a development role so the right person can go on to train in all departments - progression available. The Company : Bespoke Freight...


  • Halesowen, West Midlands, United Kingdom G2 Legal Limited Full time

    A fantastic opportunity has arisen for a commercial litigation solicitor to work for a top ranked team dealing with exceptional quality litigation work to include a wide range of very high-value and complex litigation. This can lead to days or even weeks at court and your name in the law reports! This is full-time, permanent role which offers hybris...