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Technical Customer Advisor

4 months ago

Belper, United Kingdom Talk Staff Full time

Our client is a reputable industry leader, driven by their desire to provide world class customer service. With this in mind, they are looking for an Advisor to join their rapidly expanding team in Belper on a permanent basis, helping them deliver excellentcustomer experiences and improve processes where possible. If you have great communication skills and the ability to interpret technical information then we’d love to hear from you.

**To be considered for the role, you’ll require the following essentials**:

- Experience in a customer service role, technical is desirable
- Ability to interpret technical information and instructions
- Demonstrate a passion for providing excellent customer service
- Experience of working to KPI's
- Experience of using Salesforce ideal

**Within this position, you’ll also be**:

- Providing technical advice to external users
- Engaging with customers so the company can better understand how they can support them through the purchase processes
- Understanding customer requirements, showing a good technical aptitude with the ability to give advice by telephone with clarity and diplomacy
- Ensuring knowledge of company’s product range
- Diagnosing possible faults

**Salary & Working Hours
Salary is£24,640 per annum plus bonus

Working hours are Monday-Friday with occasional Saturdays (3hours)

Fantastic benefits package including 25 days holidays plus Banks, amazing pension scheme, free on site parking, subsidised restaurant, international development opportunities, subsidised private healthcare to name a few

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.