Customer Support Technical Specialist

3 weeks ago


Belper, Derbyshire, United Kingdom Blue Arrow Full time


Blue Arrow Derby is excited to collaborate with a leading global manufacturing firm seeking to hire
Technical Advisors for a full-time, permanent position.


Working Hours: 39.5 hours per week: Shifts scheduled between Monday to Friday from 8am to 6pm, and Saturday from 9am to 12pm.


Note that the hours in the contracts extend from 7am to 9pm, Monday through Sunday, providing flexibility for potential extended hours.


Compensation: £25,756 plus a bonus of up to £1,500.

Key Responsibilities of the Technical Advisor:

  • Collaborate within the Service Technical department to deliver expert technical guidance.
  • Analyze and clarify technical data and instructions.
  • Grasp customer needs and demonstrate strong technical skills, providing clear and diplomatic advice over the phone.
  • Exhibit confidence in offering technical support while striving to deliver exceptional customer service.
  • Be performance-oriented, with success measured against key performance indicators (KPIs).

Qualifications and Experience Required:

  • A strong commitment to customer service, consistently aiming to surpass customer expectations.
  • A minimum of 1-2 years of relevant call center experience, preferably in a technical support capacity.
  • Prior experience in a technical support role is essential.
  • Strong problem-solving skills, enabling accurate fault diagnosis.
  • Proficient in computer applications, particularly Microsoft Office, with a solid understanding of Salesforce.
  • Excellent communication abilities and a collaborative spirit.
  • Familiarity with our products is advantageous; however, comprehensive product training will be provided.

Employee Benefits:

  • Comprehensive pension plan.
  • Performance bonus up to £1,500.
  • Onsite parking facilities.
  • Death in service benefit.
  • Occupational Health Program.

Application Process:

If you are interested in this role and believe you meet the outlined criteria, we encourage you to submit your application through the designated process.

Blue Arrow is proud to be a Disability Confident Employer, dedicated to creating excellent employment opportunities for talented individuals.



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