Utilities Change Consultant

4 weeks ago

Crawley, United Kingdom The Resolute Group Full time

**Utilities Change Consultant - Customer engagement**

**Salary: -**£55,000 basic - £60,000 basic + Package

**Location**: - Southern region

Working for a consultancy that delivers Transformation programmes within the utility sector. The first one is supporting a Customer engagement programme.

**Location: -** Hybrid role - 1 - 2 days on-site in the clients office, 3 - 4 days home-based working

(You have to be flexible on the days you are on the client's sites, for example - workshops, meetings, training etc.. as required)

**Role Description**

The Resolute Group is working with a Consultancy with a number of projects live across the UK and a secure order book into Q4 of 2023. We need an experienced Change Consultant, ideally with previous customer-centric projects within the utility sector. Atrue consultant can be both client-facing and have the ability to be hands on developing process maps and embedding processes and systems into a client's organisation.

You can come from a client or consultancy background as long as you have been involved with change or transformation programmes. Understanding how to deliver a change programme as part of a larger team or leading a small project allows you to set achievablemilestones with the client. More importantly, I know how to handle a project if a milestone is missed or delayed, have the communication skills to ensure the client understands the issues and know how to turn the project around to bring it back on programme.

Very much a hands-on role as you will take full ownership of the change elements from the stakeholder meetings. Creating the new processes and associated documents, Training plans as required, building in the client's milestones and coordinating with theother business units to see how the change will affect them.

Day-to-day activities will change but could include: -- Supporting the leadership teams with new processes and systems as required.
- Support with documentation creation, including training plans, process maps and internal process changes.
- Keeping the team focused on the end goal of the data dashboards and implementation.
- Setting regular milestones to ensure the client is fully on board with the process.
- Risk mitigation - Identify, analyse and prepare risk mitigation tactics.
- Training plans as required to ensure the team is fully brought into the new changes.

**Your background: -**
- Proven experience of being on a change programme, taking ownership of a section of a large programme or leading a smaller scheme.
- Able to analyse and create robust "Go Live Plans" translating the stakeholder requirements and expectations to a process map to undertake the change programme.

**Qualifications / Experience**
- Degree qualified or MBA again would be ideal due to the levels you will be operating at.
- Experience working in the utility sector - Water, Gas, Power and being involved with a change programme.

**PLEASE NOTE**

All correspondence will be dealt with in the strictest of confidence.

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