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Automotive Warranty Administrator

3 months ago

Tewkesbury, United Kingdom Marquis Leisure Full time

If you are enthusiastic, self-motivated, customer oriented, well presented and have a good focus on customer service, you are just the person to fill the position of Service Warranty Administrator.

The successful applicant ideally will have experience in a motorhome, caravan, car or similar service environment. A basic knowledge of computers (Microsoft Office) would be an advantage, however not essential, as full training will be given. The role of Service Warranty Advisor will require you to aid the service department by providing a co-ordinated administration service for all warranty activities. This will include processing estimates, ordering/sourcing of parks, booking in/out of parts and invoicing for all warranty related issues. You will be in contact with customers, either by telephone or visiting in person, ascertaining warranty enquiry and processing through all procedures. To cover General After Sales/Service Reception duties on occasions as required. Record, check and process all claim settlement paperwork received from manufacturers and concessionaires. We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.

Key Skill include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Good Administration Ability, Coupled with a Full UK Drivers Licence.

Key Objectives:

- All warranty administration duties including letters, faxes, quotes, prospects, sending mail etc
- Processing warranty supplier invoices
- To action all aspects of manufacturing and used vehicle warranty claims
- Process the return of all warranty parts and maintain records
- To check service/warranty job cards are completed correctly within manufacturing guidelines
- Adhoc duties to cover for service reception on occasion when required
- Completion of all the necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims
- Promotion of the ‘Marquis Motorhomes ’ group, its products and services
- Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme
- Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your branch and or Marquis Motorhomes Limited
- Liaise closely with the Service Manager and Sales/Service Teams
- Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your branch and or the Marquis Group

Person Specification
- Languages - must be fluent in English and be able to write competently
- Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
- Stability under pressure - reacts well to change and stays positive despite setbacks
- Able to work as part of a team
- Able to adapt to the companies needs in the way we deliver our service
- Reliable and takes pride in the quality of their work

Hours of work are full time. Flexibility will be required around busier times of the year. As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period.

Work remotely
- No

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

COVID-19 considerations:
Regular cleaning and sanitisation taking place.

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: DEV012