Motorhome/caravan Workshop Foreman/supervisor

1 week ago

Tewkesbury, United Kingdom Marquis Leisure Full time

If you are enthusiastic, self-motivated, customer oriented, well presented with previous supervisor or managerial experience and have a good focus on customer service, you are just the person to fill the position of Service Workshop Supervisor/Foreperson.

Marquis motorhomes are the largest motorhome and caravan dealer in the UK, established in 1973. Offering a wide range of both new and used motorhomes and caravans across 13 branches nationwide. We aim to double that within the next decade and In order to do this, we need to stock up on our most valuable resource - people.
- The successful applicant ideally will have experience in a motorhome, caravan, car or similar service environment and _requires a good knowledge of all Microsoft platforms and be PC literate. Full training will be provided on company systems.

The role will require you to take control of a busy workshop, you will be required to plan and allocate the work and planning completion of jobs would be a big advantage. Experience with motorhomes or caravans is a must, as is the recognised industry qualifications. We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.

Key Skill include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Good Managerial and Administration Ability, Coupled with a Full UK Drivers Licence.

Key Objectives:

- To ensure the efficient and effective use of staff, workshop/bodyshop facilities and equipment
- To determine customers’ needs and respond as necessary in accordance with directions issued on customer care, including booking in vehicles for servicing, repair, warranty and bodywork
- To determine priorities and allocate work to a team of Technicians
- To monitor work progress, and pursue as necessary
- To advise on best methods of repair and determine repair times in consultation with the Service Manager
- To ensure service and repair targets are met
- To ensure all work is carried out within a realistic time
- To liaise with the Parts Advisor or Service Manager on issues affecting availability of parts
- To ensure adequate cover is provided in the absence of Workshop/Bodyshop personnel and advise the Service Manager if this cannot be achieved
- Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your branch and or the Marquis Group
- _In association with Auto-Sleeper Group Health & Safety policy ensure compliance of Health & Safety Regulations with Marquis Service_

Person Specification
- Languages - must be fluent in English and be able to write competently
- Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
- Stability under pressure - reacts well to change and stays positive despite setbacks
- Able to work as part of a team
- Able to adapt to the companies needs in the way we deliver our service
- Reliable and takes pride in the quality of their work

Hours of work are full time - 08:00 - 17:00 Mon-Fri with an option for overtime on Weekends. Flexibility will be required around busier times of the year.

20 days paid holiday entitlement plus Bank Holidays

Guaranteed Christmas off.

As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer.

Attractive salaries and benefits are available for all depending on experience.

The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period.

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift

Licence/Certification:

- City & Guilds Automotive (preferred)
- UK Driving Licence (required)

Work Location: In person

Reference ID: FOREMANTK

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