Customer Support Agent
3 weeks ago
**Care about schools? Want to help us make a difference?**
**We are looking for a professional, pro-active, customer facing person that is looking for school working hours to join our team.**
**_ As a Customer Support Agent you will:_**
- Act as primary point of contact for our customers and rapidly build trusting rapport
- Deliver customer training when required
- Turn each launch customer into advocates of Weduc
- Build adoption and retention of Weduc and our other products through regular customer contact
- Manage client and key stakeholder’s expectations
- Work as part of a team handling customer queries and answering calls
- Provide feedback on the general usability and quality of our new features to our product manager and development teams
- Take ownership for improving our approach to customer care
**_ Skills & Experience Desired:_**
- Find it easy to learn how to use new products and features
- Excellent organisation skills
- Can-do attitude with a desire to improve and shape our customer care
- Able to manage workload and prioritise tasks within a fast-paced environment
- Excellent standard of written and oral communication skills
- Ability to take initiative, with a self-drive attitude whilst working with the wider team
- Experience of managing and delivering product communication to customers via many mediums, such as webinars and user groups
- Proven ability to successfully train customers on the use of a product and be a confident communicator
- Have experience of customer service within the education or EdTech sector
Weduc sends millions of messages to parents worldwide. The key to the company’s success is the strong relationships that we build with our schools and the passion of the team behind the product.
Our hybrid working model allows for a flexible and safe working experience from anywhere within the UK. However, this role will require ideally 2-3 days in our Loughborough office, in Leicestershire, each week.
**_ We are a progressive small company and looking to do what we can for our employees. What we currently offer is:_**
- A competitive salary
- Career Progression
- 25 Days Holiday (Plus Bank Holidays) - pro-rated to term time contract
- One additional day of leave for your birthday
- Pension Scheme
- Regular Company Events
- Employee Perkbox Rewards
If you have the skills, experience, and drive to join our fun, vibrant and energetic customer care team, then please send your most recent CV today, as we would love to hear from you.
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