Head of Operations

4 weeks ago


Loughborough, United Kingdom Weduc UK Full time

**Head of Operations & Customer Success | Loughborough | Full-Time, Permanent | £40k-£60k depending on experience**

This is an exciting opportunity for a customer focused individual who has experience of leading all aspects of a customer success team, who has the ambition ultimately to take on a COO role.

You will be expected to use your experience and knowledge to harmonise the existing support, implementation and training teams to provide best in class customer experience ensuring customers are happy.

It’s a role where you can truly have a real impact both for end users and within the business.

**If you are passionate about customer success, innovation, and making a difference, we would love to hear from you**

Your primary objective will be to **ensure customers are happy** and derive maximum value from the company’s products and services.
- Reporting to the CEO, you will be responsible for **creating a full customer lifecycle**, truly understanding the customers needs to make sure every touch point provides an outstanding experience
- You will ensure processes are in place for each and every user to find the information they need
- Managing a small team, you will oversee the implementation, support and training departments

The role will also be part of the Senior Leadership Team where your opinions and views have the ability to help shape the future of the business.

**You will have experience of managing a Customer Success / Operations team and have an excellent understanding of using systems to make processes efficient, consistent and scalable.**

**You will be self-motivated and have strong problem solving and analytical skills. You will also have demonstrated the ability to work independently and take ownership of customer relationships and success.**

We are a progressive company and looking to do what we can for our employees. What we currently offer is:

- A competitive salary
- Career Progression
- 25 Days Holiday (Plus Bank Holidays)
- Pension Scheme
- Regular Company Events
- Employee Perkbox Rewards

If you have the skills, experience, and drive to join our fun, vibrant and energetic business, then please upload your most recent CV today, as we would love to hear from you.


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