Complaints Administrator

2 weeks ago

Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

To prepare and maintain complaints files, to include accurately recording information on the complaints database. To prepare acknowledgement letters, including seeking appropriate consent, ensuring these are processed in accordance with statutory timescales. To ensure complaints are shared with appropriate staff to enable a full investigation to take place. Follow up investigation responses, in line with agreed deadlines, ensuring all information required to answer the complaint is available prior to the final deadline.

Informing the Complaints Manager of any known delays in the process. Maintaining an accurate filing system, including preparation of files to be sent to the Parliamentary and Health Services Ombudsman, as required. To provide administrative support for meetings as requested, including recording notes of such meetings and dissemination to all parties. To ensure any complaints that are identified as high risk are escalated to the Complaints Manager and ICB Complaints Lead, as appropriate

  • All-age Continuing Care

    2 days ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Support the restitution process. Manage exception reporting from AACC domiciliary care Zone Providers Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response. Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary. Support...

  • All-age Continuing Care

    2 days ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    AACC is excited to offer a unique opportunity for 3 posts working within the Business Admin function. The AACC Business Supervisor is a newly created post bought about by a recent restructure aimed to facilitate improved service delivery and reinforce sustainability of the team for the future. If you are a passionate, process driven administrator with a...

  • All-Age Continuing Care

    Found in: Talent UK C2 - 2 days ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job summary AACC is excited to offer a unique opportunity for 3 posts working within the Business Admin function. The AACC Business Supervisor is a newly created post bought about by a recent restructure aimed to facilitate improved service delivery and reinforce sustainability of the team for the future. If you are a passionate, process driven...

  • All-Age Continuing Care

    Found in: Talent UK C2 - 2 days ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job summary As part of a recent restructure, this post offers a new and exciting opportunity working within the business administration function of All-Age Continuing Care (AACC) for NHS Lincolnshire ICB. The successful candidate will support and contribute to the development and improvement of the overall service quality and performance, leading on...