Client Reservations Consultant

3 weeks ago

Southampton, United Kingdom The Corporate Housing Partnership Limited Full time

**Company Introduction**

The Corporate Housing Partnership (TCHP) specialises in providing corporate housing solutions to corporates and organisations with complex accommodation requirements. Our business model has been established over the last 20 years and our key areas of specialism include the provision of accommodation to the Corporate, Healthcare, Construction and Insurance sectors.

TCHP are experts in supporting organisations who need to accommodate a large number of people into a given location. Often clients require a mix of short-term and long-term housing, dependent upon the length of stay of each visitor. This affords TCHP the opportunity to partner with other providers of short-term accommodation in any given location, as well as to secure our own operated properties where we have full control of the management of the property and the quality of the guest experience. We often provide our clients with a range of additional services that are tailored to our clients’ specific requirements.

**Objective of the Position**

Our Client Reservations Consultant will form an integral part of our growing Client Reservations team and will be committed to ensuring that every client has a first class experience of The Corporate Housing Partnership. The exceptionally high quality of our Client Reservations function enables the Company to maintain its reputation as the go to place for premium housing solutions for corporates and organisations with complex accommodation requirements.

The role of Client Reservations Consultant takes primary responsibility for the management of our enquiries and bookings, and is the gatekeeper to ensure that only the right enquiries are converted into bookings to deliver the best occupancy levels and revenue performance in our corporate properties. The Client Reservations function is responsible for delivery of the Company’s revenue targets, which will in turn secure a generous remuneration package for the members of the Client Reservations team.

**Relationships**

Responsible to:
Commercial Director

Internal Relationships:
Managing Director, All Departments

External Relationships:
Guests, On-line platforms, Property Owners, Network Partners and activity providers/ suppliers

**Duties and Responsibilities**

1. Manage the enquiry and booking process end to end, along with guest interaction and timely communications, observing our company process at all times (latest process document available at all times).

2. Handle all enquiries as well as confirmation of bookings. This will mean liaising with the Property Management and Guest Experience function to ensure our property is ready for guest arrival.

3. Ensure that all information relating to enquiries and bookings is up-to-date at all times and across all documentation and ‘trackers’, to ensure that there is no negative impact on the guest or the team that could result from incorrect information being held. Observe the Company’s ‘sun down’ policy at all times. ie all tasks relating to guest communications and follow-up information capture are always completed before the end of the day.

4. Ensure all bookings facilitate the opportunity for the company to maximise the revenue performance of its properties.

5. Manage the payment process for bookings, credit control and liaison as necessary. Ensure that with direct bookings, client payment has been received in advance of guest arrival / the start of the period of stay.

6. Provide guests with quick and accurate responses to queries about bookings or enquiries

7. Manage the enquiries and reservation requests via online platforms on a timely basis, as required. Ensure that enquiries and reservation requests do not expire.

8. Manage the information on the on-line property listings, as required, to ensure that the property information is accurate and the best representation of the property at all times.

9. Contribute towards the management of the Owner relationships, and in particular engaging our Owners for feedback on specific enquiries, as required.

10. Lead and personally facilitate interactions with our guests at appropriate times to create a lasting impression of our company and giving our guests memorable moments to cherish.

11. You will be required to carry out business development activity to ensure properties are full as well as contacting guests about repeat bookings.

16. You will carry out marketing activity to promote the company and secure increased enquiry activity and pipeline.

**Performance Criteria**

The Client Reservations Consultant will be successfully fulfilling the requirements of the position when:
1. There are routine and well-coordinated reservations, which observe best practice revenue management principles and fully comply with the Company’s latest enquiry and booking processes.

2. Booking and revenue targets are met on an ongoing basis.

3. Feedback on personally managed bookings is scoring at a minimum of 4.8 stars out of 5

  • Client Reservations Consultant

    1 week ago

    Southampton, United Kingdom The Corporate Housing Partnership Limited Full time

    **Company Introduction** The Corporate Housing Partnership (TCHP) specialises in providing corporate housing solutions to corporates and organisations with complex accommodation requirements. Our business model has been established over the last 20 years and our key areas of specialism include the provision of accommodation to the Corporate, Healthcare,...

  • Client Reservations Consultant

    7 days ago

    Southampton, Southampton, United Kingdom The Corporate Housing Partnership Limited Full time

    Company IntroductionThe Corporate Housing Partnership (TCHP) specialises in providing corporate housing solutions to corporates and organisations with complex accommodation requirements. Our business model has been established over the last 20 years and our key areas of specialism include the provision of accommodation to the Corporate, Healthcare,...

  • Client Service Consultant

    1 week ago

    Southampton, United Kingdom Laings Full time

    **Developing a career within Luxury is possible with us here at Laings.** **Our in-store Service Consultants are friendly, supportive and our culture is hands-on and collaborative.** **Purchasing a precious piece from Laings is only the first stage of its journey. Our customers are provided with the best service over the lifetime of each piece, ensuring...

  • Client Service Consultant

    4 weeks ago

    Southampton, United Kingdom Laings Full time

    **We are thrilled to announce the expansion of our new Southampton Showroom, set to become a magnificent destination for fine jewellery and our renowned watch collections. An exciting time as our Showroom located in Westquay Shopping Centre has undergone a remarkable transformation, greatly enhancing our clients’ in store experiences.** **We are seeking...

  • Client Service Consultant

    19 hours ago

    Southampton, United Kingdom Laings Full time

    **We are thrilled to announce the expansion of our new Southampton Showroom, set to become a magnificent destination for fine jewellery and our renowned watch collections. An exciting time as our Showroom located in Westquay Shopping Centre has undergone a remarkable transformation, greatly enhancing our clients’ in store experiences.** **We are seeking...

  • Cruise Consultant

    2 weeks ago

    Southampton, United Kingdom Ambitions Travel Recruitment Full time

    **CRUISE CONSULTANT** **SOUTHAMPTON - HYBRID** **£23,000 PLUS BONUS** **Who you'll be working for**: We’re proud to be EXCLUSIVELY recruiting this exciting new Cruise Consultant role. Our customer is an award-winning, high nett worth, luxury travel brand, with global offices and customers. Working in their fantastic Southampton offices you will be...

  • Client Executive

    3 weeks ago

    Southampton, United Kingdom Simplyhealth Full time

    We're currently on the lookout for Client Executives to join our corporate team so if you have a passion for sales and growth - this could be for you! The Client Execs will be joining our corporate team and will be managing, retaining and growing a portfolio of national corporate clients. It's a great opportunity to step into a busy team and develop...

  • Gi Actuarial Consultant

    7 days ago

    Southampton, Southampton, United Kingdom High Finance (UK) Limited TA HFG Full time

    We have partnered with a leading Lloyd's syndicate to find them a GI Actuarial Manager to join their rapidly expanding team in Southampton. This is a fantastic opportunity for someone to broaden their actuarial experience by working on various Reserving,Pricing, and/or Risk and Capital projects across the London/market Lloyd's and/or the Personal &...

  • Senior Consultant

    4 weeks ago

    Southampton, United Kingdom Etch Full time €120,000 - €130,000

    We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and...

  • Senior Consultant

    4 weeks ago

    Southampton, United Kingdom Etch Full time

    We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and...

  • Senior Consultant

    1 month ago

    Southampton, United Kingdom Etch Full time

    We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and...

  • Senior Consultant

    3 weeks ago

    Southampton, United Kingdom Etch Full time

    We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and...

  • Senior Consultant

    3 weeks ago

    Southampton, United Kingdom Etch Full time

    We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and...

  • Implementation Consultant

    2 months ago

    Southampton, United Kingdom Eclipse Total Solutions Limited Full time

    Do you live within a commutable distance to Southampton. No short visa or sponsorship applications will be accepted. This role is Mon-Fri onsite. Your Role We are seeking a highly capable ERP Consultant to deploy ERP software at our clients business. You will be consulting with management to determine our ERP needs, developing, and implementing ERP...

  • Implementation Consultant

    2 months ago

    Southampton, United Kingdom Eclipse Total Solutions Limited Full time

    Do you live within a commutable distance to Southampton. No short visa or sponsorship applications will be accepted. This role is Mon-Fri onsite. Your Role We are seeking a highly capable ERP Consultant to deploy ERP software at our clients business. You will be consulting with management to determine our ERP needs, developing, and implementing ERP...

  • Implementation Consultant

    2 months ago

    Southampton, United Kingdom Eclipse Total Solutions Limited Full time

    Do you live within a commutable distance to Southampton. No short visa or sponsorship applications will be accepted. This role is Mon-Fri onsite. Your Role We are seeking a highly capable ERP Consultant to deploy ERP software at our clients business. You will be consulting with management to determine our ERP needs, developing, and implementing ERP...

  • Tax Consultant

    1 month ago

    Southampton, United Kingdom Reed Full time

    Indirect Tax ConsultantLocation: SouthamptonSalary: £26,000 to £32,000 Are you a tax professional with expertise in VAT? Do you thrive on providing top-notch advice to clients and ensuring compliance with tax regulations? If so, we have an exciting opportunity for you! About the company This company have a client-centric approach. They have asked for Reed...

  • Recruitment Consultant

    3 weeks ago

    Southampton, United Kingdom Red Sky Personnel Ltd Full time

    **Red Sky **has a fantastic opportunity for a **Recruitment Consultant **to join our client who is a leading provider of infrastructure services within the transport and rail sector. Our client delivers specialist engineering servicesacross the UK's transport network within the Rail sector, due to work winning this position is an addition to the internal...

  • Recruitment Consultant

    3 weeks ago

    Southampton, United Kingdom Red Sky Personnel Ltd Full time

    **Red Sky**has a fantastic opportunity for a **Recruitment Consultant**to join our client who is a leading provider of infrastructure services within the transport and rail sector. Our client delivers specialist engineering services across the UK's transport network within the Rail sector, due to work winning this positionis an addition to the internal...

  • Private Client Secretary

    1 week ago

    Southampton, United Kingdom Browns Recruitment Group Full time

    **LEGAL SECRETARY** **WINCHESTER** **SALARY NEGOTIABLE** Browns Recruitment Group, a niche Legal Recruitment Consultancy, are working with a well established law firm based in Winchester, who are now seeking a Legal Secretary to join their Private Client department. The successful applicant will have experience working within a Private Client department....