Client Service Consultant

4 weeks ago

Southampton, United Kingdom Laings Full time

**We are thrilled to announce the expansion of our new Southampton Showroom, set to become a magnificent destination for fine jewellery and our renowned watch collections. An exciting time as our Showroom located in Westquay Shopping Centre has undergone a remarkable transformation, greatly enhancing our clients’ in store experiences.**

**We are seeking to build on our team of experts, with creating a new opportunity for a passionate Client Service Consultant, keen to develop a successful career and elevate our store’s success.**

Our in-store Service Consultants are friendly, supportive and our culture is hands-on and collaborative. Purchasing a precious piece from Laings is only the first stage of its journey. Our customers are provided with the best service over the lifetime of each piece, ensuring its longevity and that it remains exquisite. As a member of our broader Services team, you will develop invaluable knowledge on how to take care of our client’s treasured pieces and how best to assist them further by upholding the Laings philosophy to aftercare.
- **Find your place in our Family.**_

With the signature warmth of Laings, we are proud of a culture that ensures everyone feels welcome and we foster an atmosphere that inspires every day. Our Leaders encourage individuality, tenacity and we all strive to help continue the legacy of Laings and shape the future of a business we are proud to work for.
- **In your role with us, you will**:_
- Provide an exemplary and personal level of customer service to all clients.
- Contribute to increasing the awareness of our Service Department and our business, to engage with new clients and provide existing clients with a deeper understanding of our luxury service process.
- Champion and communicate the time-honoured skills of the workshops - including jewellery design, goldsmithing and watchmaking - within the business, and showcase company assets.
- Deliver on customer resolutions and management of a range of customer enquiries and requests relating to repairs and our product services.
- Expertly advise colleagues and customers on the care of stones and watches.
- Accurately administer our repairs process via our Encore system.
- **The Ideal Person we are looking for**:_
- Passionate about providing a consistently high-level customer service.
- Understands client expectations and has excellent communication skills.
- Enthusiasm to build on knowledge of luxury watch and jewellery brands.
- Well organised, being able to plan daily tasks and show flexibility with ad hoc requests.
- Empathy and listening skills are essential along with a “can do” attitude.
- Able to form meaningful connections with clients, while being sensitive to their jewellery and watch pieces that often hold emotional significance.
- Our Southampton based, in-store Client Service Consultants assist 5 days out of 7, 38.75 hours per week._

**World of Laings**

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With six showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of Watchmakers, Goldsmiths, and Jewellery Designers from our state-of-the-art Workshops.

**Why Laings?**

We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.

**We will be delighted to discuss our positions and look forward to welcoming new team members to our Laings Southampton family ahead of our grand opening.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Supplemental pay types:

- Bonus scheme

Work Location: In person

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