Client Service Consultant

5 months ago


Southampton, United Kingdom Laings Full time

**Developing a career within Luxury is possible with us here at Laings.**

**Our in-store Service Consultants are friendly, supportive and our culture is hands-on and collaborative.**

**Purchasing a precious piece from Laings is only the first stage of its journey. Our customers are provided with the best service over the lifetime of each piece, ensuring its longevity and that it remains exquisite. As a member of our broader Services team, you will develop invaluable knowledge on how to take care of our client’s treasured pieces and how best to assist them further by upholding the Laings philosophy to aftercare.**

This is an exciting period for our company, as we continue to expand, we are looking for talented individuals with a desire to demonstrate their full potential and embrace truly unique opportunities offered in our fulfilling workplace environment.
- **Luxury Service Consultant key responsibilities will include**:_
- Provide an exemplary and personal level of customer service to all clients.
- Contribute to increasing the awareness of our Service Department and our business, to engage with new clients and provide existing clients with a deeper understanding of our luxury service process.
- Champion and communicate the time-honoured skills of the workshops - including jewellery design, goldsmithing and watchmaking - within the business, and showcase company assets.
- Deliver on customer resolutions and management of a range of customer enquiries and requests relating to repairs and our product services.
- Expertly advise colleagues and customers on the care of stones and watches.
- Accurately administer our repairs process via our Encore system.
- **The Ideal Person we are looking for**:_
- Passionate about providing a consistently high-level customer service.
- Understands client expectations and has excellent communication skills.
- Enthusiasm to build on knowledge of luxury watch and jewellery brands.
- Well organised, being able to plan daily tasks and show flexibility with ad hoc requests.
- Empathy and listening skills are essential along with a “can do” attitude.
- Able to form meaningful connections with clients, while being sensitive to their jewellery and watch pieces that often hold emotional significance.
- Our Southampton based, in-store Service Consultants assist 5 days out of 7, 38.75 hours per week._
- **The World of Laings **_

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of Watchmakers, Goldsmiths, and Jewellery Designers from our state-of-the-art Workshops.
- **Why Laings?**_

We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.
- Engage with Us_

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person



  • Southampton, United Kingdom Laings Full time

    **We are thrilled to announce the expansion of our new Southampton Showroom, set to become a magnificent destination for fine jewellery and our renowned watch collections. An exciting time as our Showroom located in Westquay Shopping Centre has undergone a remarkable transformation, greatly enhancing our clients’ in store experiences.** **We are seeking...


  • Southampton, United Kingdom The Corporate Housing Partnership Limited Full time

    **Company Introduction** The Corporate Housing Partnership (TCHP) specialises in providing corporate housing solutions to corporates and organisations with complex accommodation requirements. Our business model has been established over the last 20 years and our key areas of specialism include the provision of accommodation to the Corporate, Healthcare,...


  • Southampton, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - Southampton** **Salary: Up to £24,300 p/a (Depending on experience)**: - (Option of Hybrid working, following successful completion of probation period)_ **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to...


  • Southampton, United Kingdom The Ardonagh Group Full time

    **Client Service Specialist - Southampton - ARD976663** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once...


  • Southampton, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Southampton - ARD933775** **Salary: £23,000** **Location: Southampton** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team...


  • Southampton, Southampton, United Kingdom The Ardonagh Group Full time

    Client Service Solutions ExpertWe're seeking an exceptional Client Service Solutions Expert to provide top-notch support to our Employee Benefit Consultants, clients, and insurers over the phone and via email.As a key point of contact, you'll proactively resolve client and insurer queries, support policy renewals, and new business...


  • Southampton, United Kingdom Ardonagh Advisory Full time

    Client Service Specialist​ - Hybrid in Southampton - ARD1055364   Do you have office-based customer service experience? We’re on the hunt for a talented Client Service Specialist to join our growing team. You’ll work Monday to Friday,  just 37.5 hours a week , no weekends or evenings! No experience necessary as we will provide you with full...


  • Southampton, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - Southampton - ARD914593** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would...


  • Southampton, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Southampton - ARD914593** Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). **What are we looking for in our Client Services Specialists?** You don’t need to have come from...


  • Southampton, United Kingdom The Ardonagh Group Full time

    **Client Services Administrator - Southampton - ARD954774** Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and...


  • Southampton, Southampton, United Kingdom The Ardonagh Group Full time

    About the RoleWe are seeking a Client Service Liaison Specialist to provide exceptional support to our Employee Benefit Consultants, clients, and insurers. This is an exciting opportunity for someone who enjoys delivering great customer service and working in a dynamic team environment.The ideal candidate will have excellent communication skills, be able to...


  • Southampton, United Kingdom Permanent People Rec2Rec Full time

    Job Description Recruitment Consultant – Office Support / Professional Services Permanent People are currently recruiting on behalf of a Southampton based recruitment business, who, due to increased business, are looking to hire a recruitment consultant for their small, collaborative team. The Role You will join a busy recruitment team who place...

  • Recruitment Consultant

    2 months ago


    Southampton, United Kingdom Permanent People Rec2Rec Full time

    Recruitment Consultant – Office Support / Professional ServicesPermanent People are currently recruiting on behalf of a Southampton based recruitment business, who, due to increased business, are looking to hire a recruitment consultant for their small, collaborative team.The RoleYou will join a busy recruitment team who place candidates into office based...

  • Recruitment Consultant

    2 months ago


    Southampton, United Kingdom Permanent People Rec2Rec Full time

    Recruitment Consultant – Office Support / Professional ServicesPermanent People are currently recruiting on behalf of a Southampton based recruitment business, who, due to increased business, are looking to hire a recruitment consultant for their small, collaborative team.The RoleYou will join a busy recruitment team who place candidates into office based...

  • Principal Consultant

    1 month ago


    Southampton, Southampton, United Kingdom Ramboll Group AS Full time

    About the RoleWe are seeking a highly skilled and experienced Principal Consultant & Service Expert to join our UK Impact Assessment department. As a key member of our team, you will play a crucial role in driving sustainable change through all stages of the project lifecycle.Key ResponsibilitiesCoordinate environmental baseline data collection and...

  • Client Representative

    3 weeks ago


    Southampton, United Kingdom EPI Group Full time

    CompanyEPI, a carbon-neutral business based in Greater London, is a geoscience and environmental consultancy specialising in delivering energy projects globally. With a diverse team of 2,500 consultants from over 70 countries, including 5 PhD experts, EPI is committed to providing top-notch services to clients. EPI is dedicated to sustainability and is known...


  • Southampton, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist (Group Risk)** **Office or Hybrid** **£25,000 to £30,000 depending on experience** **Southampton** **Do you have experience with administrating group life, group income protection or group critical policies?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once...


  • Southampton, United Kingdom Towergate Health & Protection Full time

    **Client Services Administrator - Southampton** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of our business, speaking to our customers on...

  • Tax Consultant

    1 month ago


    Southampton, Southampton, United Kingdom PRO-TAX RECRUITMENT LIMITED Full time

    As a Tax Consultant at PRO-TAX RECRUITMENT LIMITED, you will play a key role in providing expert VAT consultancy and business advice to our diverse client base.Your Key ResponsibilitiesOffer high-quality VAT consultancy and business advice to clients, ensuring they meet their tax obligations.Advise clients on VAT liabilities and guide them on tax payments,...

  • Tax Consultant

    5 months ago


    Southampton, United Kingdom Avask Accounting and Business Consultants Ltd Full time

    **Role**: Tax Consultant **Location**:Southampton **Salary**: Competitive Our Tax Consultants play a crucial role in supporting clients worldwide with their VAT obligations, encompassing tax compliance, VAT advisory services, and e-commerce consultancy. We adopt a client-centric approach and are currently seeking tax professionals to manage a diverse...