Service Advisor

3 weeks ago


St Austell, United Kingdom Smith and Reed Recruitment Full time

Parkside Garage is a busy and successful team of 13, with a long-standing reputation of delivering high quality to their customers, and the same level of care to all employees. They are extremely proud of their team, who all work hard and are dedicated to being the best. With a very exciting year ahead, Parkside are looking for a motivated professional to join them as a Service Advisor. Don't just take my word for it, you only need to head to their website and check out the fantastic Google reviews to understand what a great business they really are

I know you're eager to find out more...

**What does the job involve?**
- Overseeing reception and supporting with meeting and greeting customers.
- Responding to customer queries, providing information, and sending detailed estimates.
- Communicating with technicians and customers and making appropriate advisories through detailed explanations.
- Selling work to customers to ensure they keep their cars road safe and prevent breakdowns or increased bills.
- Maintaining all customer notes within the company IT software.
- Forward planning and suggesting improvements across the business.

**What are Parkside looking for?**
- Previous experience working as a Service Advisor or Technician will be essential.
- Friendly and personable customer service approach, with a passion to maintain and exceed company performance and reputation.
- Eager to continue professional development and undertaking training.
- Excellent communication skills, both face-to-face and over the phone.
- Stock management/supplier liaison experience and strong coordination skills.
- Good working understanding of technical motor maintenance process and customer management.

**The benefits**:

- No bank holiday working.
- Business closure between Christmas and New Year.
- Rare to be asked to stay on and complete overtime.
- Regular pay reviews and rewards for going above and beyond.
- Career development.

Offering a competitive salary of £26,000 - £30,000, working 08:00 - 17:45 Monday to Friday, with 1 in 4 Saturdays 08:30 - 12:30.

We can't wait to hear from you.

SMHR01



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