Customer Contact Advisor

3 weeks ago

Spalding, United Kingdom PSPS Full time

**JOB TITLE**: Customer Contact Advisor - Revenues and Benefits

**LOCATION**: Horncastle, Boston or Spalding

**SALARY**: £19,099 - £22,830

**Would you like to join a fast paced, dynamic company and grow your own potential whilst helping others? If so please read on**

**Salary: £19,099- £19,520 rising to Grade 4 upon completion of training (up to £22,830)**

Public Sector Partnership Services are undergoing an incredible period of transformation. Part of this has seen the development of a new Revenues & Benefits Customer Contact Team.

As part of this new team you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.

**Typical duties**:

- Help and support members of the public with telephone queries for multiple council services
- Actively promote all self-serve and digital contact channels
- Assist with a variety of administration tasks

**What we need from you**:

- Minimum one years experience working in a customer focused environment
- GCSE Level C or above ( or equivalent ) in English, Maths and ICT
- Strong ICT Skills with good working knowledge of Microsoft packages and ability to learn new systems quickly
- Can deal sensitively with customers who may be vulnerable and/or emotional, and situations that may be challenging.

**We offer great benefits including**:

- Local Government Pension Scheme, 19.9% employer contribution
- 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
- Hybrid and Agile working policy
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- We support your career development

**ABOUT US**:
Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

You will join us at an exciting time in that our clients - Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country.

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference.

**Job Types**: Full-time, Permanent

**Salary**: £19,099.00-£22,830.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Wellness programme

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in SPALDING

  • Customer Contact Advisor

    2 weeks ago

    Spalding, United Kingdom PSPS Full time

    **JOB TITLE**:Customer Contact Advisor - Revenues & Benefits **LOCATION**:Spalding or Horncastle **SALARY**:£23,151 - £25,050 per annum **Public Sector Partnership Services are undergoing an incredible period of transformation. Part of this has seen the development of a new Revenues & Benefits Customer Contact Team.** As part of this new team, you will...

  • Customer Advisor

    1 week ago

    Spalding, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Springfields Outlet Centre in Spalding on an 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive**...

  • Customer Service Advisor

    2 months ago

    Spalding, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Spalding. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for you?**: -...

  • Customer Service Advisor

    1 week ago

    Spalding, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Centre based in Spalding, Lincolnshire, PE11 1BG. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We are looking for a highly motivated **Customer Service Advisor**to complement our fantastic team in our Lettings Support Center based in Spalding, PE11 1BG. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for you?**: -...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor**to complement our fantastic team in our Lettings Support Center based in Spalding, PE11 1BG. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for you?**: -...

  • Customer Contact Assistant

    2 weeks ago

    Spalding, United Kingdom PSPS Full time

    **JOB TITLE**:Customer Contact Assistant **LOCATION**:Horncastle / Spalding **SALARY**:£23,151 per annum **Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services!** PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting over 400,000 enquiries a year, based at our offices...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    2 months ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    15 hours ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    2 weeks ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** **property management** **and **tenancy administration support services** **to branches, landlords and tenants. We offer a clear, defined career path, support...

  • Customer Service Advisor

    7 days ago

    Spalding, United Kingdom William H Brown Full time

    Customer Service Advisor We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Spalding, Lincolnshire, PE11 1BG. As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. ...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom William H Brown Full time

    Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom William H Brown Full time

    Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined...

  • Customer Service Advisor

    7 days ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    7 days ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    2 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...