Customer Contact Advisor

2 weeks ago

Spalding, United Kingdom PSPS Full time

**JOB TITLE**:Customer Contact Advisor - Revenues & Benefits

**LOCATION**:Spalding or Horncastle

**SALARY**:£23,151 - £25,050 per annum

**Public Sector Partnership Services are undergoing an incredible period of transformation. Part of this has seen the development of a new Revenues & Benefits Customer Contact Team.**

As part of this new team, you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.

**Typical duties**:

- You will be the first point of contact for all customer enquiries via various channels, taking prompt ownership and using initiative to diagnose and resolve at first contact where possible including answering all incoming calls in a busy Call Centre environment.
- Responsible for maintaining and improving levels of customer satisfaction.
- To support delivery against the Service KPI’s and SLAs through own performance standards.

**If you would like to join a fast paced, dynamic company and grow your own potential whilst helping others, please read on**

**What we need from you**:

- Previous experience working in a customer focused environment
- Demonstrate excellent interpersonal skills such as being able to demonstrate empathy and listen effectively but assertive where necessary.
- GCSE Level C or above (or equivalent ) in English
- Strong ICT Skills with good working knowledge of Microsoft packages and ability to learn new systems quickly

**We offer great benefits including**:

- Local Government Pension Scheme, 23.1% employer contribution
- 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
- Get your birthday off*
- Agile working policy
- Minimum of 2 days working in the office per week
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
- We support your career development

*A qualifying period will need to be completed to obtain these benefits

For more information about PSPS, you can view our corporate video here, and read all about our benefits here on our website.

**ABOUT US**:
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.

**If you are interested in having a confidential conversation about the role, please contact Rebecca Wright on 07591 352405.**
- PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer._
- PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation._

**Job Types**: Full-time, Permanent

Pay: £23,151.00-£25,050.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Store discount
- Transport links

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 27/06/2024

  • Customer Contact Advisor

    3 weeks ago

    Spalding, United Kingdom PSPS Full time

    **JOB TITLE**: Customer Contact Advisor - Revenues and Benefits **LOCATION**: Horncastle, Boston or Spalding **SALARY**: £19,099 - £22,830 **Would you like to join a fast paced, dynamic company and grow your own potential whilst helping others? If so please read on!** **Salary: £19,099- £19,520 rising to Grade 4 upon completion of training (up to...

  • Customer Advisor

    1 week ago

    Spalding, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Springfields Outlet Centre in Spalding on an 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive**...

  • Customer Service Advisor

    2 months ago

    Spalding, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Spalding. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for you?**: -...

  • Customer Service Advisor

    1 week ago

    Spalding, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Centre based in Spalding, Lincolnshire, PE11 1BG. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor**to complement our fantastic team in our Lettings Support Center based in Spalding, PE11 1BG. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for you?**: -...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We are looking for a highly motivated **Customer Service Advisor**to complement our fantastic team in our Lettings Support Center based in Spalding, PE11 1BG. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for you?**: -...

  • Customer Contact Assistant

    2 weeks ago

    Spalding, United Kingdom PSPS Full time

    **JOB TITLE**:Customer Contact Assistant **LOCATION**:Horncastle / Spalding **SALARY**:£23,151 per annum **Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services!** PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting over 400,000 enquiries a year, based at our offices...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    2 months ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    15 hours ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    2 weeks ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches, landlords and tenants. We offer a clear, defined career path, support to study...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding.** As a Customer Service Advisor you will provide** **property management** **and **tenancy administration support services** **to branches, landlords and tenants. We offer a clear, defined career path, support...

  • Customer Service Advisor

    7 days ago

    Spalding, United Kingdom William H Brown Full time

    Customer Service Advisor We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Spalding, Lincolnshire, PE11 1BG. As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. ...

  • Customer Service Advisor

    4 weeks ago

    Spalding, United Kingdom William H Brown Full time

    Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom William H Brown Full time

    Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    3 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    1 week ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    2 weeks ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    7 days ago

    Spalding, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Spalding**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...