1st Line Support

4 weeks ago

East Croydon, United Kingdom VIQU Limited Full time

**1st Line Support up to £30,000 - Biggin Hill**

**1st Line Support Technical Areas of Responsibility
- Mobile Phones and Tablet devices
- IT Hardware: Desktop and Laptop Support
- Printers, Plotters & Scanners
- Desktop & Laptop Software : MS Office, O365,Windows OS, CAD Products, Adobe, Cintra, CRM & Other
- Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
- Tracking company license renewals and requirements, ensuring renewal orders are placed within good time

**Main Duties and Responsibilities as 1st Line Support
- Be aware of which location support analysts are working from
- assign and reassign jobs as appropriate
- Ensure logged jobs are reviewed & maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
- Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes & basic IT requests
- Keep documentation up to date, ensuring all user assigned hardware correctly logged for reference
- Support users with mobile telephones, acting as liaison between users and the mobile phone provider as well as troubleshoot
- Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI & phone contract information
- Create new user accounts in line with IT policy and SOX compliance.keep information correct in line with user changes within Active Directory
- Create orders within Procurement system as directed, keeping on top of orders and highlight delays or issues that arise
- To liaise with third party suppliers to procure hardware, software and maintenance
- To produce and maintain documentation required for IT Infrastructure management
- To send out communications to all staff, when required. Ensuring tone and consistency is correct and in line with company standards.
- Ensure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
- To follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
- Ensure compliance with SOX and GDPR regulations within IT Infrastructure

**Role details**:

- Job role: 1st Line Support
- Job Type: Perm
- Location: Biggin Hill
- Salary **£25k-£30k** per annum + Benefits

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