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1st line support

4 months ago

Driffield East Yorkshire, United Kingdom Hays Full time €26,000

IT SERVICE DESK / 1ST LINE / ITIL / CUSTOMER SERVICE SKILLS / MS WINDOWS / ACTIVE DIRECTORY / WINDOWS SERVER

IT SERVICE DESK

One of the region's most successful businesses is looking to add an IT Service Desk candidate who will be responsible for providing 1st

Line IT support to their large customer base, ensuring the highest levels of customer service is maintained.

The Hiring Manager would ideally like to Hire someone who has worked to ITIL principals and standards previously and would like to receive applications from candidates who have the following key skills and experience:

• Customer Service focussed with excellent communication skills

• Good working knowledge of MS Windows (client devices)

• Understanding of Windows Server, MS Exchange and AD (Users and Computers)

• Experience of mobile device and application management across Microsoft, Apple and Android platforms

• Previous experience of talking to customers over the phone or via chat / email to capture, record and resolve technical problems experienced.

The salary on offer is £26,000 + Annual Bonus + Excellent Benefits Package.