Customer Service
2 weeks ago
Lloyd Recruitment Services are pleased to be working with an engineering company who are in search of a Customer Service Manager to join their expanding team.
**What's in it for you?**
- **Salary £30k - £35k depending on experience**:
- **8am - 4pm / 9am - 5pm Monday to Friday**:
- **Company laptop**:
- **Company pension**
**The role**:
- Daily management of 3 customer liaison executives and a supervisor
- Distribute new customer accounts to the team based on matrix scoring system
- Provide training to new team members on companies processes and procedures
- Auditing of the teams' progress and data accuracy - making recommendations to improve efficiency
- Managing the businesses administrator with their day to day task
- Auditing of job costing sheets to ensure correct rates are applied correctly
- Auditing of directors' instructions spreadsheet
- Complete Life Cycle Assessments, Contractors Health and Safety Assessment Scheme and Constructionline
- Will be customer service and management based with ability to work in compliance and KPI's
- Updating the internal teams with works status and updates
- Chasing outstanding Quotes with the customer service team
- Using skills matrix to assign tasks to the relevant CSA
- Provide training to relevant staff member to take over customer accounts support/management role
- A small part of the role will be account management of existing client base (25%)
- Work with supervisors to improve first visits to contracts
**Personal specification**:
- Must have water industry experience - minimum 2 years
- Line management/ managerial experience of small teams
- Understanding of compliance and auditing processes (advantageous but not essential)
- Full UK drivers' licence and own vehicle
- A team player who leads by example
- Intermediate to advanced user of Excel
**Salary £30k - £35k depending on experience**
**8am -4pm / 9am - 5pm Monday to Friday
**If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select "looking for work section" to recommend a friend and find out how you could potentially be rewarded for introducing usto someone we are able to successfully place.
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