National Accounts Coordinator Apprentice

7 months ago

Basingstoke, United Kingdom Crown Lift Trucks Ltd Full time

**About Crown Lift Trucks Ltd**
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering, and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:
**_ “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”_**

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

A National Accounts Coordinator has a real responsibility, working on their own initiative to support and engage with different parts of the organisation and interact with internal or external customers.

Your role contributes to the efficiency of the organisation, supporting particular areas, working across teams, and resolving issues.

You are looking at a secure, long-term career, in an industry and company that is here to stay.

As an Apprentice Office Administrator, you will;
- Undertake a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college as necessary.
- Work shadow a colleague and develop an understanding of office procedures through on the job training.
- Learn Crown administrative procedures, and how to use in house software.
- Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
- CRM support (loading account details, verify accuracy, load opportunities) working with National Accounts Managers, assisting with forecasting.
- Checking shipping and build times against project delivery plans. Liaise with Project Mgr and/or Sales admin.
- Participate in National Account meetings locally and regionally when required.
- National Accounts Truck library (Create a separate library for Nationals only)
- Installation/Warranty reports
- Setting up contracts/FMC
- Central contact point for:
o Asset movements

o Action changes on the fleet lists e.g., Truck Movements

o Manage customer portal

o Invoice Queries (IQL Log) & raise credits

o PM Schedules

**Person Specification**

**Essential Skills**:
You must be willing to learn and can follow instructions.
- You must have excellent communication skills and strong attention to detail.
- Friendly and able to build relationships with colleagues and customers.
- A*-C / 4-9 grades or equivalent in Maths and English as a minimum.
- I.T. literate and familiar with Microsoft “Word”, “Excel” or equivalent software.
- Ability to work efficiently and accurately.
- Highly motivated
- The ability to work as a team member and possess good interpersonal, communication and literacy skills.
- To be able to prioritise workload and work under own initiative.

**Desirable Skills**:

- No prerequisite experience required but a desire to be part of a successful team and possess a great work ethic.**Vacancy Details**

Hours of Work

Monday to Thursday - 09.00am to 5.30pm with one hour for lunch Friday - 09.00am to 5.00pm with one hour for lunch.
- Company Benefits- Employee AssistHolidays

25 days holiday not inclusive of bank holidays

Pension

Company pension Plan

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees’ various social benefits including but not limited to.

Thanks

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