Customer Care Coordinator

1 day ago


Burnley, United Kingdom Adele Carr Recruitment Full time

Adele Carr is recruiting for a **Burnley**-based client to recruit a **Customer Care Coordinator** to join them on a full-time and permanent basis.

Our client is a hugely successful, market-leading and global manufacturing business that is continuously growing and developing. Although they are a huge business, they have a small local office of 40 staff based in Burnley, including a Customer Care teamof 3 staff.

**Salary & Role Information**:

- £20,000-£25,000 per annum depending on experience
- 8:30AM-5PM Mon-Thurs / 9AM-3PM Fri
- Flexibility on start time & finish time - 37.5 hours per week
- 25 days annual leave + bank holidays
- Free parking on site
- Workplace pension - Up to 5% employer contribution
- Office-based role

**What will be expected of you**:
In this position, you will handle incoming enquiries for product pricing, availability and lead times as well as order entry and progression.
- Keep CRM records updated to reflect the current status and progress with customers.
- Make sure that sales staff have information as and when required. Dealing with incoming customer enquiries
- Providing product information and pricing
- Creating and processing quotations
- Data entry of orders, processing of associated documentation
- Providing order progress information
- Following up on customer requests
- General administration
- Providing general advice to customers
- Ad hoc duties as and when required

**What we are looking for**:

- Manufacturing experience would be great, but not essential
- Experience in customer service/customer care/sales administration roles
- Familiar with Word and Excel programs (basic level).
- Knowledge of CRM programs would be advantageous.
- Excellent listening skills.
- Ability in developing and maintaining top-rate customer relationships.


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