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Customer Services Advisor

1 month ago

Willesden, United Kingdom Pertemps Heathrow Full time

My client is recruiting for a Customer Service Advisor to join them on a permanent basis.They are a modern business with free parking and a gym available for all employees.
The successful customer service advisor will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelinesset for you.
**Key responsibilities of the customer service advisor role are**:

- You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
- You will prepare invoices for all you customers on a weekly basis to be checked by the Head of Customer Service.
- Maintain database for all clients and ensure all information is up to date.
- Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
- This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
- This position will see you contacting lapsed clients with the aim of becoming active customers again.

**Key competencies of the role**:

- Be self-motivated with an analytical mind and a keen eye for detail
- Ambitious dynamic go getter with a real_ can-do_ attitude
- Confident communicator, both verbal and written
- Good team player as you will be required to work with a range of personnel internally and externally
- Work well under pressure and to set timelines in a professional manner
- Experience of working in a fast-paced environment

**Qualifications/Experience**:

- Advanced level of Microsoft Office skills.
- Ideally have previous exposure to the construction industry or similar
- Essential to have previously worked in a Customer Service environment.

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