Neighbourhood Officer

**Stonebridge, Willesden**

**Up to £37,000 plus paid business mileage**

Hyde is looking to recruit several Neighbourhood Officers.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

**Responsibilities**
- Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
- Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
- Provide a proactive front-line service to customers.
- Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
- Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
- Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
- Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
- Maintain accurate records, documentation, and databases related to property management activities.
- Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

**Essential Qualifications and Skills**
- Previous experience within a site-based Neighbourhood or Housing position.
- Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
- Excellent communication and interpersonal skills for effective stakeholder engagement.
- Attention to detail and ability to maintain accurate documentation.
- Problem-solving skills to address maintenance and tenancy issues.

**Benefits**
- Great holidays
- Volunteering days off
- 35 hour working week (9-5)
- A fantastic pension
- Life insurance
- Cashback on healthcare
- Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.