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Customer Service Host

4 months ago

Bury St Edmunds, United Kingdom Greater Anglia Full time

Starting £19,863 (pro rata) Full Rate £24,250 (pro rata)

**Are you looking for an opportunity?**

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia

We have an exciting opportunity for a Customer Service Host to join our team at Bury St Edmunds Station on a part time basis, working 17.5 hours a week over 4 days (one week on, one week off) you will additionally pick up Sunday working.

**The Role**

The purpose of the role is to be the face of Greater Anglia, and to aid in creating a positive impression of the company whilst providing excellent customer service. As a Customer Service Host you will be in charge of the Gateline, ensuring passengers have the correct ticket when travelling and informing relevant teams regarding ticketless travel and fraud through your proactive monitoring. You will be providing ticket and journey information whilst providing passenger assistance on and off our trains.

Within the role, you will also be responsible for keeping the station safe and secure by carrying out security checks to ensure we are compliant with the DFT, fault reporting, keeping the station clean/tidy and carrying out winter protection duties as necessary - All whilst creating a welcoming environment for our passengers.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

**What we are looking for**

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)