Customer Service Officer

4 weeks ago


East London, United Kingdom Prospectus Full time

Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are looking to recruit a Customer Service Officer to act as a first point of contact for their residents and other visitors to the organisation.

As their Customer Service Officer, you will provide high quality customer service to residents and other callers contacting or visiting the organisation, dealing with a broad range of housing management, property maintenance and repairs enquiries, and providing accurate and timely information and documentation when needed. Forming part of their Customer Services team, you will assist colleagues in providing an effective and responsive service to residents and visitors, providing administrative support, and creating and maintaining records as required.

To be considered, you will have previous experience of working in a customer focused role and possess strong customer service and administrative skills. Due to the nature of this position, you will be required to have some insight into supported housing, homeless and/or care setting either in a paid, voluntary or educational capacity. Strong IT skills and exceptional communication skills both written and verbal are essential, as is working practice and knowledge of data protection and confidentiality.

**_To be considered, you must be willing to work 37.5 hours per week, rotating shift pattern from Monday - Sunday._



  • Brighton, East Sussex, United Kingdom British Gas - Customer Service Full time €26,235

    At British Gas, our Customer Welfare Officers play a vital role in understanding our customers needs to provide suitable solutions to help them better manage their energy account balances and energy consumption. At times working with the most vulnerable members of society both domestic and commercial. The Customer Welfare Officer is there to offer solutions...

  • Welfare Officer

    2 weeks ago


    Brighton, East Sussex, United Kingdom British Gas - Customer Service Full time €26,235

    At British Gas, our Customer Welfare Officers play a vital role in understanding our customers needs to provide suitable solutions to help them better manage their energy account balances and energy consumption. At times working with the most vulnerable members of society both domestic and commercial. The Customer Welfare Officer is there to offer solutions...


  • City of London, Greater London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...


  • North East Region, United Kingdom First Customer Contact Full time

    **Who are we?** So, while we're always working hard to improve the experience our customers have whenever they use our services, it's refreshing to know that we'll also do the same for you too. **Hours** You will be contracted to 37.5 hours per week, with flexible shift lines between the hours of **08:00** and **20:00**, Monday to Friday. **Start...


  • East Midlands, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...


  • London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...


  • London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...


  • South East England, United Kingdom GHRC Ltd ta Customer Talent Search Full time €27,000

    Finnish Speaking Customer Service Adviser Must be fluent/business fluent verbally and in writing in English and Finnish language Salary £27,000 pa + annual bonus and great corporate benefits Hybrid - 2 days per week in office in Watford greater London (3 days WFH) Working for a large global brand offering real long term career prospects. Your role would...


  • South East England, United Kingdom GHRC Ltd ta Customer Talent Search Full time €27,000

    Finnish Speaking Customer Service Adviser Must be fluent/business fluent verbally and in writing in English and Finnish language Salary £27,000 pa + annual bonus and great corporate benefits Hybrid - 2 days per week in office in Watford greater London (3 days WFH) Working for a large global brand offering real long term career prospects. Your role would...


  • London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Customer Resolutions Officer Location: Southwark, SE1 Contract Type: temp contract 3 - 6 months Weekly Hours: Full time 37 Hours per week (Monday to Friday) This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Customer Resolutions Officer Location: Southwark, SE1 Contract Type: temp contract 3 - 6 months Weekly Hours: Full time 37 Hours per week (Monday to Friday) This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Complaints Handler Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Monday-Friday 35 hours per week Start Date: ASAP The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of...


  • East London, United Kingdom Service Care Full time

    **Payroll Pensions Officer** Location: East London Contract: Temporary (6 months initial) Rate: £19-21ph umbrella - 36hr week Start Date: ASAP *Hybrid Working* *** Service Care Finance are currently recruiting on behalf of a Local Authority in East London for a Payroll Pensions Officer on a temporary basis. Main Responsibilities: - To provide...


  • London, United Kingdom Service Care Solutions Full time

    Service Charge Officer London Bridge Full Time - Hybrid Temporary We have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week...


  • London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...


  • London, United Kingdom Service Care Solutions Full time

    Service Charge OfficerLondon BridgeFull Time - HybridTemporaryWe have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based...


  • London, United Kingdom Service Care Solutions Full time

    Service Charge OfficerLondon BridgeFull Time - HybridTemporaryWe have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...