Franchise Business Administrator

3 weeks ago

Woking, United Kingdom Trafalgar Entertainment Full time

**JOB DETAILS**:***

**Job reference**

REQ00925

**Date posted**

03/05/2024

**Application closing date**

15/05/2024

**Location**

Woking

**Salary**

£25,000 - £28,000 per annum (dependant on skills and experience)

**Package**

**Contractual hours**

37.5

**Basis**

Full time

**Job category/type**

Administration

**Job description**

**ABOUT TRAFALGAR ENTERTAINMENT (TE)**
- Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids, London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

We are passionate about entertainment, audiences, and the live experience and we value **Creativity, Collaboration, Excellence** **and **Respect.**

**Job Purpose Summary**:

- To aid with the management of the various Stagecoach support, development, and recruitment processes, provide administrative support to the Franchise Business Consultants, Recruitment Team and Teacher Training functionality, support all stakeholders at a global, national and local level, and deliver high standards of customer service at all times. Provide cover as and when required to the Operations Team administrative functions.

You will be reporting to Global Sales Operations Manager.

You will be based at our Stagecoach Support Office in Woking, Surrey.

**Key Responsibility & Accountability**:

- First point of franchisee contact for all support, development and training requests and needs.
- Ensure smooth communication is maintained with Franchise Business Consultants (FBCs) and Support Centre stakeholders/departments, and that support is given as required to support the Franchise network.
- To provide daily and general administrative, meeting, diary and organisational support to the FBCs, Recruitment and Training team. Booking travel and accommodation as required.
- Updating New Schools B2B spreadsheet with data as provided by Franchise Business Consultants (FBCs).
- Proactively support and produce collateral as required for onboarding of new franchisees.
- Update online training and support system and monitor activity and training progress for feedback to FBCs.
- Compile weekly and monthly updates and/or reports as required.
- Proactive calendar management of franchisee facing support events and training and communication of this to the relevant stakeholders.
- Minute meetings as required (specifically, but not limited to the Operational Management meetings), providing clear outlined Actions and Deadline/Delivery dates.
- Manage the logistics for all Regional, Networking and Cluster meetings as required by FBCs.
- To co-ordinate communications and arrangements for said Franchisee Regional Meetings to include liaison with the meeting Chairman and head office representatives in the collation and distribution of prior agenda points and minutes in a timely manner
- Manage the logistics for all Training events as required by Head of Global Training.
- Proactively support and produce collateral as required for training and development courses including but not limited to Curtain Up, Act 2 etc.
- Process monthly credit card and expense claims for full team as required.
- Raise Purchase Orders and process invoices as required for the Support and Development team.
- Attend at least one Discovery Day/First day-of-term annually.
- Other ad-hoc duties in line with the needs of the department/business

**Knowledge & Skills Required**
- Exceptional office administration experience.
- Excellent written and verbal communication skills.
- Proactive, reliable, committed self-starter.
- Attention to detail.
- Excellent time management and organisational skills.
- Able to work under pressure and meet tight deadlines.
- Exercise of discretion in conduct and communication.
- Professional manner and attitude.
- Customer focused.
- Able to work on own initiative but also within a team.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.

If this sounds like you, we'd love to hear from you. Please submit a CV and Covering Letter as to why you think you are suitable for the role via the Recruitment Portal.
- We are curious, courageous, and ambitious, empowering people to challenge and innovate in pursuit of excellence.

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