Leaning and Development Coach

7 days ago


Sunderland, United Kingdom Hays Travel Limited Full time

A great opportunity has arisen to join the Hays Travel highly successful Steps to Success team. This is a position within a fast paced environment and will be a challenging and rewarding role for our chosen colleague.
The Steps to Success team are responsible for meeting the needs of the business as well as the individual development needs of all of our colleagues by creating a highly motivated sales team through our training and coaching. Our colleagues are at the forefront of everything we do, so exceptional internal customer service experience is required.

**What will be your key responsibilities?**:

- Deliver our internal bite size training programmes to colleagues of all levels
- Support and motivate all colleagues to be the best version of themselves
- Research and write engaging training content for both a virtual and classroom delivery by creating relationships with internal partners
- Effectively communicate and positively promote organisational changes
- Knowledge and a high level of competency with department and company technology including learning management systems
- Be able to self-reflect and identify areas for personal development
- Motivated 'can do' attitude, who strives for excellence in all areas of their role
- Exceptional time management and organisational skills
- Provide exceptional customer service at all times
**What competencies we are looking for?**:

- Excellent organisational and time management skills
- Strong initiative skills to drive business objectives forward
- Flexible to meet the needs of the business
- Adaptable to change
- Attention to detail and high levels of accuracy.
- Strong digital skills and use of virtual learning platforms
- Assertive/confident classroom management techniques
- Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
- Ability to work effectively with people from diverse backgrounds.
- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels
- Effective motivational skills and the ability to remain positive and professional at all times
**What experience we are looking for?**:

- Previous experience working within a travel sales environment

**Desirable but not Essential**:

- Assessment award
- IQA award
- Training/ Teaching award
- Previous managerial/assistant manager experience.
- Assertive/confident classroom management techniques

As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellence
**What it's like to work for us?**
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


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