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Revenue Officer

4 months ago

BarrowInFurness, United Kingdom Northern Trains Full time

**Revenue Officer**

**Grade**:RO2S

***Salary**: £20,251 per annum to £22,107 per annum.

At Northern, we aim to develop and champion excellence in not only our services but also our people. We are currently looking for Revenue Officers to join our Revenue Protection Team, with the goal to deliver excellent customer service whilst reducing ticketless travel across the Northern network.

This is a fantastic opportunity and you’ll be passionate about delivering exceptional customer service, but also enthusiastic about upholding and driving forward on Northern’s revenue protection activities.

Northern will provide full training for the role, where on completion you will be self-assured when dealing with all travel irregularities including Unpaid Fares Notices, Travel Incident Reports and Penalty Fares, as well as upholding Railway Byelaws.

You’ll also get the opportunity to obtain a Level 3 NVQ qualification in Investigative Practice, which will assist you when dealing with travel irregularities across the Northern network.

**Role Responsibilities**:
In the frontline customer facing role, you will travel up and down the Northern network performing the following duties:

- Monitor the on-train environment and inspect, validate, and issue tickets as appropriate
- Deal with travel irregularities such as Unpaid Fares Notices, Travel Incident Reports and Penalty Fares
- Provide exceptional levels of customer service whilst assisting passengers as they travel on Northern services.
- Identify, report, and maximize revenue protection opportunities
- Preparing any necessary reports in furtherance of Revenue Protection activity
- Monitor the on-train environment and inspect, validate, and issue tickets as appropriate
- Undertake ticketless travel surveys
- Uphold Railway Byelaws
- Complete a Level 3 NVQ in Investigative Practice; with ongoing assessments to ensure competence in the role

**About You**:
You should be able to demonstrate the following skills, qualifications, and behaviours:

- Able to demonstrate excellent customer service and interpersonal skills
- Naturally resilient, with a positive attitude towards their work and the customers they serve
- The ability to remain patient, self-assured and calm in stressful situations, by demonstrating tact and diplomacy.
- Ability to communicate effectively face to face; and when writing reports
- Experience of following rules and regulations in a similar environment (desirable)
- Have previous experience in a similar enforcement type role (desirable)
- Commitment to partake in training
- Work as part of a team
- Level 3 NVQ in Investigative Practice or similar (desirable)
- Ability to work irregular shift patterns and unsociable hours

**Our Benefits Package**:
By working as part of the Northern team, you will receive the following benefits:

- Free Travel on Northern services - for you and your family*
- 75% discount on all other Train Operating Companies leisure services*
- Pension Scheme
- A generous holiday entitlement
- Full uniform for frontline facing roles
- Employee Assistance Programme - operating 24/7, giving a wide range of advice, support, and useful information for employees

Plus, many more.

**About Northern**:
At Northern, we’re creating a brand-new future. Not just for our organisation, but one that will transform the way we all think about rail travel. And if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements. All so we can continue to connect thousands of people across the North to work, leisure, education and more every day. Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working.

We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve. So, whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here.

**Our Selection Process**:
Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to choose whether you’re the right person to deliver a great service to our customers, but also to make sure we’re also the right team for you.

Once we have all your details, we will be back in touch to let you know what to expect.