Customer Service Executive
3 weeks ago
**Customer Services Executive - Rotherham - £22k plus benefits, induction and ongoing training and development**
Ash Consulting are working with a high profile local business with a head office in Rotherham as well as strategic international sites and customers worldwide. An excellent opportunity has arisen within the companies commercial support team providing a responsible. This opportunity represents an Interesting and well rewarded career with excellent induction and ongoing training and development on offer.
**Key Duties Include**
*Working as part of a dedicated customer service team, the job holder will be responsible for the relationship management of a portfolio of global customers.
- Actively participate in ensuring company performance objectives are met, in particular those related to service levels
- You will co-ordinate enquiries and orders with internal departments
- Pro-actively communicate with clients to ensure trouble free order and delivery issues to overseas customers
- Effectively build strong working relationships with internal colleagues and external customers to ensure a positive customer service experience
- You will ensure that all customer orders and enquiries are actioned effectively and efficiently
- Liaise effectively with the engineering department to co-ordinate the quoting and processing of customer orders
*Contribute to the wider customer service team, provide support to despatch administration and reception teams when required
**Person Profile**
We seek motivated team players with great communication skills, both written and spoken, and you will possess a professional telephone manner and be competent in the use of MS Office. Knowledge of SAP and working knowledge of export would be desirable, again this is not essential as training will be given.
Individuals with experience of working within an office, sales or customer support environment and used to working to tight deadlines will flourish in this role especially if you have previous experience within an engineering / manufacturing environment.
On offer is a genuine career opportunity with a high profile employer noted for developing, training and rewarding their staff and providing a long term career path.
Please send your CV to Ash Consulting via the link below, Ash Consulting acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Rotherham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer support: 2 years (preferred)
Work Location: One location
Reference ID: FW-2194
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