Front Desk Receptionist

Job description and person specification - Receptionist

**Job title**

Receptionist

**Line manager**

Danielle Busatti - Reception Manager

**Accountable to**

Mr Akhter Khan - Practice Manager, Danielle Busatti - Reception Manager

**Hours per week**

37.5 (8am to 4pm or 12pm to 8pm - Monday to Friday)

**Job summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

**Mission statement**

Prime Practice Partnership was formed from a strong vision a group of clinicians had, to develop services that were revolved around patients. Early on in the delivery of services the clinicians had a vision that they wanted to give patients control of their health and deliver services that revolved around patients. The partnership vision is to provide the most patient focussed services in the country. This is captured within the mission statement of the partnership. "Patients in Control"

In developing the mission statement the partnership consulted a number of patients in the current services the partnership provide. Unanimously the patients suggested that they strongly felt the services provided were done flexibly and the mission statement should capture this. The partners agreed that the Mission statement embodied this. The Mission statement is underpinned by a number of values that the services embody. The values are:

- Respecting patients as equals
- Recognising the patients are exert in managing their condition
- Recognise the staff as a valuable asset
- Ensuring services are safe

**Generic responsibilities**

All staff at Prime Practice Partnership have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- Health and Safety at Work Act 1974,
- Environmental Protection Act 1990,
- Environment Act 1995,
- Fire Precautions (workplace) Regulations 1999
- Coronavirus Act 2020
- Other statutory legislation which may be brought to the post holder’s attention.

**Confidentiality**

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of this organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Prime Practice Partnership continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone c