Community Receptionist

Our Support Services Team are looking to recruit one part time Community Receptionist ( Band 3) for our sites across Barking and Dagenham.

The role is for someone who is able to work at a busy reception, with the ability to stay calm and be able to multi-task.

This role will be a float position with the expectation that you will learn and cover our receptions across Barking and Dagenham.

The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.

You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign-post/direct as appropriate.

The position is a permanent position, with the days/hours to be worked shown below.

Monday, Tuesday, Wednesday 9am-5pm and Thursday 1.15pm-5pm

First point of contact for patients, staff and contractors who access the building

Answer incoming calls within an accepted time frame

Liaison with the Clinical team to book follow up appointments and send out appointment letters as required.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 per annum pro rata).

**Aim of the role**:
The expectation of this post holder will be to support their team, department and organisation to achieve the Trust’s Values in their day to day work. These are the 5P’s:

- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible - independence, opportunity and choice

**The post holder will achieve this by**:
The post holder will provide general administrative assistance to the staff teams within their clinic in order to ensure the smooth running of the clinic. This includes maintaining confidentiality, conducting basic stock checks and storing and maintaining medical/personal records.
The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
The Community Receptionist is responsible for providing a reception service and will support the Community Reception Manager to monitor and report daily operational site management issues. The post holder will achieve this by providing effective front of house service and administrative support to the locality/department. This will involve dealing with general queries from the public, either face to face, over the phone and include booking appointments. The Community Receptionist works as part of the team to ensure commissioned targets are met.
The Community Receptionist will work with the team to maintain and monitor the standards for Fire, Health & Safety, Infection Control, security and waste management. The post holder will work in conjunction with the Community Reception Manager to ensure monthly audits are provided and issues addressed, this may require some collation of data for monitoring purposes.
The Post Holder will be required to undertake various assignments as required to provide the team with essential and current information to support the Organisations and Teams objectives.
The Post Holder will be required to cross site work to ensure service delivery.
The post holder may be required to work on an extended hours rota shift pattern including Saturdays, dependent on the site. This will be between the hours of 8am - 8pm

**Key Responsibilities**:
The Post Holder will be required to undertake various assignments as required to provide the team with essential and current information to support the Organisations and Teams objectives.
- To provide a seamless reception service ensuring all users of the building are assisted with their enquiries to a satisfactory resolution.
- To raise and receipt orders for supplies via the electronic ordering system, ensuring stock levels are maintained. To ensure all shortfalls or incorrect deliveries are reported to the Community Reception Manager.
- To distribute incoming mail to GP’s and other professionals within the clinic
- Day to day reporting of Estates/facility issues as per procedure. To