Senior Customer Service Assistant

6 months ago


London, United Kingdom SSP Full time

**Join Rail Gourmet - Catered to You and Your Career**:
**Rail Gourmet UK **is seeking a motivated individual to join our team as **Senior Customer Service Assistant** for **Grand Central & Lumo Trains** at **King’s Cross Station, London.**

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

**Hours**: Full Time Permanent (40 hours/week)
**Shifts**: Varied between 5 AM and 8.30 PM, including weekends
**Pay Rate: £ 13.15 per hour** (Inclusive of London Allowance)

**AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL**:

- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
- Must have basic computer and customer handling experience.

**REQUIREMENTS FOR SENIOR CUSTOMER SERVICE ASSISTANT**:

- Applicants must be 18 years or older due to certain responsibilities within the role.
- Must have experience in customer service role and basic knowledge of computers.

**WHY JOIN US?**

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

- **
Employee Discounts**:Enjoy up to a **50% discount **on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- ** Learn while you Earn**: Access to award-winning training, apprenticeships and development.
- ** Internal Growth Opportunities**:Build your career with us 70% of our Managers are internal promotions.
- ** Health and Wellbeing Support**: Retail Trust, flexible working, family-friendly leave.
- ** Financial Support**: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- ** Referral Rewards**: Get rewarded with £400 for successful referrals.
- ** Holiday Allowance**: 28 days holiday pro rata, inclusive of Bank Holidays.
- ** Employee Recognitions**: Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
- Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives._



  • London, United Kingdom SSP Full time

    **Rail Gourme**t is seeking a motivated individual to join our team as **Senior Customer Service Assistant for Euro Star at St Pancras Station, London** **Shifts**: Varied between 6 AM and 10 PM, including some weekends. **Pay Rate: £ 13.15 per hour, inclusive of London Allowance.** We are a premier provider of catering and onboard services to the...


  • London, United Kingdom SSP Full time

    **Join Rail Gourmet - Catered to You and Your Career!**: **Rail Gourmet UK **is seeking a motivated individual to join our team as **Senior Customer Service Assistant** for **Grand Central & Lumo Trains** at **King’s Cross Station, London.** We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service...


  • London, United Kingdom Service Graphics Full time

    **Role Purpose**: Service Graphics are looking for a Customer Service Representative to streamline, manage and distribute incoming client and prospect enquiries. We are in regular receipt of multiple inbound enquiries and requests, from multiple channels and require a dedicated employee to manage these enquiries in a timely and professional manner. The...


  • London, United Kingdom SSP Full time

    **About the Role**: **Job Title: Night Shift Senior Customer Service Assistant**: **About the Role**: ***: **Nightshift Senior Customer Service Assistant - St Pancras Int**: Main duties: Include Driving tractor & trailers to train side (when fully trained), for the Loading & Offloading of catering equipment/stock from Eurostar trains. Picking and packing of...


  • London, United Kingdom SSP Full time

    **About the Role**: **Senior Customer Service Assistant - St Pancras Int**: **Job Description**: Main duties: Include Driving tractor & trailers to train side (when fully trained), for the Loading & Offloading of catering equipment/stock from Eurostar trains. Picking and packing of stock and may include working in chilled environment Comply with Health &...


  • London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Service Executive OpportunityWe are seeking a skilled Customer Service Executive to join our team at 3R Truck Service. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring our customers receive the best possible experience.Key ResponsibilitiesAct as the primary point of contact for...


  • London, United Kingdom Podium Space Ltd Full time

    Company name: Podium Space Title of position: Customer Service Assistant Position type: Permanent Pay range: Up to £24000pa Location: The Garment Building - Chiswick Our people are what make Podium special. Over and above specific experience, we look for team members who share our values and visions. Description of responsibilities: This job...


  • London, United Kingdom True North Talent Full time

    Senior Customer Service Representative - Buckinghamshire - c£30k - £35k + Bonus Overview: This is a fantastic opportunity to join a strong, innovative and progressive business within the food manufacturing industry where you can play a key part in client relations and customer satisfaction which is something our client is deeply passionate...


  • London, United Kingdom CV-Library Full time

    Senior Customer Service Representative - Buckinghamshire - c£30k - £35k + Bonus Overview: This is a fantastic opportunity to join a strong, innovative and progressive business within the food manufacturing industry where you can play a key part in client relations and customer satisfaction which is something our client is deeply passionate...


  • Greater London, United Kingdom YMCA Thames Gateway Full time

    **You** We are looking for a **Part-Time Customer Service Assistant **to join our **Customer Service Team** in **Romford**. Are you passionate about customer services and always willing to go the extra mile to ensure that customers feel welcome, valued and respected? If this sounds like you and you're looking for a new challenge, please get in...


  • London, United Kingdom SSP Full time

    **About the Role**: **RG St Pancras International Senior Customer Service Assistant** **Job Description**: Main duties: Include Driving tractor & trailers to train side (when fully trained), for the Loading & Offloading of catering equipment/stock from Eurostar trains. Picking and packing of stock and may include working in chilled environment Comply with...


  • London, Greater London, United Kingdom Little Vegas Full time

    Job Overview:We are seeking a highly motivated and experienced Senior Customer Service Manager to join our team at Little Vegas. As an Assistant Manager, you will be responsible for delivering exceptional customer service and leading your team from the front.About Us:Little Vegas is a rapidly expanding chain of Casino Slots across the UK, dedicated to...


  • London, United Kingdom Peel Recruitment & Training Solutions Ltd Full time

    **We are currently recruiting for a Customer Service Assistant in London.** **Pay rate**:£17.38 per hour. **Hours**: 35 hrs per week. **Contract duration**:Temporary ongoing. **Purpose**: - Provide a high quality, efficient, responsive, and cost-effective frontline Customer Service that meets the diverse needs of the community and complies with the...


  • London, United Kingdom FunBox Entertainment (UK) LTD Full time

    FunBox Entertainment (UK) LTD are a fast growing and innovative company delivering excitement and excellence with our Family Entertainment Center's. We are driven to provide fun by providing the highest quality amusement arcade experience. As a Customer Service Assistance...you’ll be making sure customers receive an excellent experience, reaching daily...


  • London, United Kingdom FunBox Entertainment (UK) LTD Full time

    FunBox Entertainment (UK) LTD are a fast growing and innovative company delivering excitement and excellence with our Family Entertainment Center's. We are driven to provide fun by providing the highest quality amusement arcade experience. As a Customer Service Assistance...you’ll be making sure customers receive an excellent experience, reaching daily...


  • London, United Kingdom Akton Recruitment Full time

    **Job Title: Assistant Director of Customer Services** **Location**: Haringey, London **Type**: 3-month Contract, Hybrid **Salary**: £600/day **Job Purpose**: The Assistant Director of Customer Services is accountable for spearheading the strategic activities, with a focus on delivery and innovation. This role involves collaborating with Councillors to...


  • London, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:London, E12 5HH **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Career poster Full time

    We are a dynamic and customer-focused company dedicated to delivering outstanding service and support. As a part of our friendly team, you will play a crucial role in ensuring that every customer experience reflects our commitment to quality and satisfaction. Role Overview: We are seeking an enthusiastic and motivated Customer Service Assistant to join our...