Senior Customer Service Assistant
6 months ago
**Join Rail Gourmet - Catered to You and Your Career**:
**Rail Gourmet UK **is seeking a motivated individual to join our team as **Senior Customer Service Assistant** for **Grand Central & Lumo Trains** at **King’s Cross Station, London.**
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
**Hours**: Full Time Permanent (40 hours/week)
**Shifts**: Varied between 5 AM and 8.30 PM, including weekends
**Pay Rate: £ 13.15 per hour** (Inclusive of London Allowance)
**AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL**:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
- Must have basic computer and customer handling experience.
**REQUIREMENTS FOR SENIOR CUSTOMER SERVICE ASSISTANT**:
- Applicants must be 18 years or older due to certain responsibilities within the role.
- Must have experience in customer service role and basic knowledge of computers.
**WHY JOIN US?**
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- **
Employee Discounts**:Enjoy up to a **50% discount **on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- ** Learn while you Earn**: Access to award-winning training, apprenticeships and development.
- ** Internal Growth Opportunities**:Build your career with us 70% of our Managers are internal promotions.
- ** Health and Wellbeing Support**: Retail Trust, flexible working, family-friendly leave.
- ** Financial Support**: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- ** Referral Rewards**: Get rewarded with £400 for successful referrals.
- ** Holiday Allowance**: 28 days holiday pro rata, inclusive of Bank Holidays.
- ** Employee Recognitions**: Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
- Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives._
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