Customer Service Team Lead

5 months ago


Falkirk, United Kingdom Contract Scotland Full time

**Key Factors to consider**:

- Full-Time in office position - Falkirk
- Operating hours: Monday to Friday 8 am to 9 pm / Saturday and Sunday 8 am to 8 pm.
- Shift rotation will fall within the above hours and will be set over a 6-week period

**Key Benefits and extra perks + more**:

- Bonus earning potential of £3,000 annually - paid out monthly
- Progression and development planning and support
- Dental plan and fast access to private GP
- Free breakfast every Monday
- Discounted utilities, including some friends and family offers
- Employee discount portal

Our client, a leader in frontline customer service and support, is looking for a Team Leader to join them in their newly refurbished Falkirk office.

Supporting a Team of up to 15 Advisors, you will play an integral role in:

- Driving the delivery of great customer service through championing good performance
- Workflow management
- Support training needs, by collaborating with quality teams and coaches
- Leading the team to success, by providing a positive working culture that feeds into the overall objectives of the business

**Salary**: £26,000.00 per year

**Benefits**:

- Employee discount
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Leadership: 1 year (preferred)

Work Location: In person



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