Current jobs related to Customer Operations Agent - London Gatwick Airport - Menzies Aviation

  • Rental Operations Agent

    4 months ago

    London / Gatwick Airport, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Gatwick Airport** **Salary: £25,000 plus commission** **Hours: Full time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's...

  • Customer Care Agent

    4 months ago

    Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    The Best Connection have an exciting opportunity to join our client Wilson James at London Gatwick Airport as a **Customer Care Agent**. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with the Airport Operations Team to support travellers and ensure they have a seamless airport...

  • Customer Service Baggage Tracing Agent

    4 months ago

    Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Customer Service Baggage Tracing Agent

    4 months ago

    Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Customer Service Agent

    4 months ago

    London / Gatwick Airport, United Kingdom AVPlacements Full time

    AV Placements are actively recruiting for a Customer Service agent to work for our client. Previous experience of working with an airline is advantageous. Working on a shift pattern which will include weekends This role is based at Gatwick, however once trained there may be the option to work remotely at times. To work within the Customer Services Team,...

  • Cargo Agent

    4 months ago

    Gatwick Airport, United Kingdom AIR Support Services LTD Full time

    We are seeking a highly organised and detail-oriented individual to join dynamic team as a Cargo Agent based at Gatwick Airport You'll be responsible for supporting the seamless flow of air freight operations, from documentation to customer service and coordination with warehouse staff. By joining the team at Gatwick, you'll become part of a close-knit group...

  • Ramp Agent

    4 months ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Responsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader. Pro-activate engagement with the Team leader and crew to...

  • Customer Operations Lead Agent

    3 months ago

    Gatwick Airport, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** Assist...

  • Part Time Customer Care Agent

    4 months ago

    Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    **APPLY NOW FOR NEXT INDUCTION TUESDAY 23rd APRIL** Aviation Connection have an exciting opportunity to join our client **Wilson James at London Gatwick Airport** as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with the Airport Operations Team to support travellers...

  • Customer Operations Agent

    4 months ago

    Gatwick Airport, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** This...

  • Part Time Check-in Agent

    3 months ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Always fancied working in the Airport, Want to make a difference and help people on their way.... if so we are looking for professionals who are passionate about customer service have a great attitude, compassionate and great outlook to join our team at London Gatwick Airport** **Responsibilities** - Delivering exceptional customer service with a smile...

  • Customer Service Baggage Tracing Agent

    3 months ago

    London / Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Full Time Check-in Agent

    3 months ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Always fancied working in the Airport, Want to make a difference and help people on their way.... if so we are looking for professionals who are passionate about customer service have a great attitude, compassionate and great outlook to join our team at London Gatwick Airport** **Responsibilities** - Delivering exceptional customer service with a smile...

  • Assistant Customer Service

    3 months ago

    London / Gatwick Airport, United Kingdom Skybreak Full time

    _Skybreak is owned by the Bland Group and has been providing aviation, airport, and passenger services for more than 30 years. We are well established and have long-term active business relationships with Gatwick Airport, as well as other Aviation partners._ - We are currently looking to recruit Assistant Agent colleagues to join our skilled Operations...

  • Aviation Security Agent

    4 months ago

    Gatwick Airport, United Kingdom Premier Work Support Full time

    Premier Work Support are excited to announce a fantastic opportunity working as **Aviation Security Agents** at Gatwick Airport. There are flexible shift patterns, 4 on 4 off or 6 on 2 off. The hours are currently 17:30 - 21:30. There is also weekend work available. **Key Responsibilities and duties**: - As a Security Agent, you will be responsible for...

  • Aviation Security Agent

    4 months ago

    Gatwick Airport, United Kingdom Premier Work Support Full time

    **Exciting Opportunities at Gatwick Airport**!** Premier Work Support are excited to announce a fantastic opportunity working as temporary **Aviation Security Agents** at Gatwick Airport. **Working Hours**: - Flexible shift patterns - minimum 5 out of 7 evenings - Hours - 17:30 to 21:30 **Key Responsibilities and duties**: - As a Security Agent, you...

  • Aviation Security Agent

    4 months ago

    Gatwick Airport, United Kingdom Premier Work Support Full time

    **Exciting Opportunities at Gatwick Airport**!** Premier Work Support are excited to announce a fantastic opportunity working as temporary **Aviation Security Agents** at Gatwick Airport. **Working Hours**: - Flexible shift patterns - minimum 5 out of 7 evenings - Hours - 17:30 to 21:30 - There may be opportunity for more hours depending on the needs of...

  • Passenger Service Agent

    3 months ago

    Gatwick Airport, United Kingdom ASC Handling Services Full time

    **Based at London Gatwick, an exciting opportunity has arisen for the role of Passenger Service Agent.** **Key Responsibilities**: - Provide an excellent level of customer service, assisting with greeting and passenger documentation. - Check-in and processing of passenger boarding cards and bag tags. - Board and process customers at the boarding gate. -...

  • Ramp Agent

    3 months ago

    Gatwick Airport, United Kingdom ASC Handling Services Full time

    **Our London Gatwick base are currently looking for a number of Ramp Agents. This is an exciting opportunity for experienced ramp staff or anyone looking to start a career within aviation.** **Key Responsibilities include**: - Processing and sorting passenger luggage prior to aircraft departure - Delivering luggage to aircraft side - Checking and loading...

  • Cargo Agent

    3 months ago

    Gatwick Airport, United Kingdom Irlam Associates Full time

    As cargo agent you have to handle a variety of cargo, ranging from live animals through to luxury cars, ensuring it is safely and securely prepared ready to travel. You will be required to create and update records of all consignments in the airline computer systems, separate and distribute cargo documents according to airline requirements. You will serve...

Customer Operations Agent

4 months ago

London Gatwick Airport, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

This role delivers high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times
- Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey
- Check customers' travel documentation together with relevant identification to ensure compliance with governing bodies
- Process Customers and baggage using automated or manual systems, follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes
- Board customers onto flights whist complying to safety and security procedures
- Marshall customers onto and off aircraft in a safe, secure and efficient manner
- Operate all equipment and systems in a safe, secure and efficient manner at all times
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
- Where required allocate seating to Customers
- Issue boarding cards and baggage receipts
- Make customer announcements in accordance with the specific airline requirements
- Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management
- Deal with disruption and irregularities with confidence and composure.

**Safety, Security and Compliance**

**ALL **Employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

**Qualifications and Experience**
- Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
- Ability to work within a pressured environment.
- Must be flexible to adapt to changing demands/circumstances.
- Team player with strong interpersonal skills.
- Ability to influence, motivate, negotiate and communicate effectively at all levels.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions