Level 2 Customer Service Apprentice

5 months ago

Leeds, United Kingdom Leeds City College Full time

About the Role
**Level 2 Apprenticeship**

**Apprenticeship rates are age-related**:
**Rates Age Annual Salary**

**Under 18 £12,655**

**18-20 £16,900**

**21+ £22,359**

The School of Digital & IT, at Printworks Campus, continues to lead the way for Digital and IT innovations in teaching and learning, and as such is looking for an enthusiastic, dynamic and forward-thinking curriculum support apprentice to work with all our stakeholders.

What You Will Do
- Support and assist with the effective and efficient running of the quality within the Curriculum delivery team for documentation supporting course enrolments and completions.
- Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests.
- Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers.
- Support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment.
- Liaise with line manager to support College events including parents’ evenings, open evening, and awards event.

About You
We are looking for someone who displays an enthusiasm for communicating with customers and supporting education staff to assist young people, utilising new and emerging technologies to assist you to complete your role proficiently.

If you feel that you have the enthusiasm, drive, skills and ability to fulfil this role, we would like to hear from you.

About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

**SAFEGUARDING**

**EQUALITY, DIVERSITY AND INCLUSION**

We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

**Benefits**:
There are plenty of benefits available to our staff members, here are just a few:

- **Annual leave entitlement**:

- If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
- Support Staff 27 days (increasing to 32 days after 5 years service)
- Academic 37 days
- Senior Management 37 days
- **Generous Pension schemes**
- Teachers’ Pension Scheme
- Local Government Pension Scheme
- **Memberships and discounts** - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
- **Travel and commuting**:

- discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- **Learning and development opportunities** - including staff development days
- **Employee wellbeing initiatives**:

- **Flexible and hybrid working opportunities**:

- this will vary depending on role requirements

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