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Apprentice Customer Service Advisor

3 months ago

Leeds, United Kingdom Vantage Motor Group Full time

**New opportunity not to be missed** **Vantage** are looking for an **Apprentice Customer Service Advisor **to join our team based in **Lexus Leeds**. In return you will receive a competitive salary of **£12,480 per annum in the first year**, increasing in your second year to minimum wage for your age plus excellent benefits

**Working week**

This is a full time role and typically you will be expected to work between 08:30am and 5:30pm Monday to Friday equating to 40 hours per week.

**About the Apprenticeship**

Over a 12-15 month period as our Apprentice Customer Service Advisor you will be involved in all aspects of customer service from:

- Scheduling work on customer vehicles
- Providing accurate estimates for servicing and repairs
- Ensuring the customer is fully aware of likely timescales and costs
- Promoting the sale of genuine parts and accessories where possible
- Selling additional products/ services and being up to date on current market promotions

**You will achieve**:

- Customer Service Practitioner Level 2 Apprenticeship Standard
- Functional Skills - Maths, English and ICT

Lexus continues to lead the way with advanced Hybrid, Battery, Fuel cell, turbo charged Petrol Injection Engines and chassis technology. Because of this continued development, the need for skilled people working in the industry becomes ever greater. It’s not just about the vehicle technology either, to ensure we are the best retailer in every town, we need sophisticated parts and service systems too.

**Requirements**:
**Qualifications Required**

Ideally you’ll have achieved GCSE A-C equivalent or new grades 9-4 in Maths and English although this is not mandatory.

**Work Placement**

The short work experience placement is designed to give you the opportunity to gain a better understanding of what it takes to work in a fast-paced car retail, customer service environment. It also allows the employer to get to know you and discover your qualities.

The work placement week will start with a general introduction to the centre. You will also shadow someone in the sales, service, parts and administration departments to learn more about the business and how the various departments join up to work together to deliver great customer experiences.

You will receive a certificate of attendance and offered an interview with the Centre at the end of your work placement.

**Benefits**

**What benefits we offer our employees**:

- Preferential rates for servicing / repairs on your family and friend’s cars
- 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
- Staff Car Scheme
- Access to a membership with shopping discounts
- Contributory workplace pension scheme

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,480.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS12 6HG: reliably commute or plan to relocate before starting work (required)

Work Location: One location