Advice Place Receptionist/administrator

4 weeks ago

Edinburgh, United Kingdom Edinburgh University Students' Association Full time

_**Edinburgh University Students' Association**_ _is looking to recruit _**2 Advice Place Receptionist/Administrators **_to join our _**The Advice Place **_team._

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus - Teviot Row House, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar - which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.
- **We are currently on the hunt for 2 confident Advice Place Receptionist/ Administrators to join our dedicated Advice Place team in Potterrow**:_

The Advice Place is the Advice service provided by the Students’ Association for students at the University of Edinburgh. This role is based in our Advice Place in Potterrow, in the heart of central Edinburgh and the University’s main campus. This is a fast-paced, frontline, people-facing role, working with a diverse student population in a small and dedicated team of staff and student volunteers and would suit a strong communicator who enjoys working with people and has proven skills in administration. As part of a friendly team working closely together to support our students, you will have input into service development, monitoring and improvement. You will get to work with our student officers and staff from other departments within the Student Association and the University.

This role is key to the smooth running of the Advice Place service and involves a mix of administrative and communications work, alongside supporting student volunteers and working with the team in the office. Encountering many of the issues facing our student population today, this is interesting and varied work where you will make a real difference to our students. We are offering this role as a job share to help with consistent service delivery, therefore will appeal to those looking for part-time work of 20 hours per week over set hours.

**Salary: £21,392 - £23,342 (pro-rata), plus a generous benefits package**:

- 35 days per year holiday entitlement (pro-rata)
- Company pension with 21.6% employer contribution
- Enhanced company sick pay, leave and loan policies
- A comprehensive package of support via our Employee Assistance Programme
- Access to money saving discounts from hundreds of retailers via our Sodexo Discounts Hub
- Cycle to Work Scheme
- Discounts on food and drink across the University Campus, among others

**Hours: 2x 20 hours per week job-share. All days must have cover 9am-5pm (pattern TBC), both staff must be available Thursday 9am-1pm.**

**Contract: Permanent (Salaried)**
- **The Role**:_

You will manage the reception service in the Advice Place; providing initial information to users, and triaging enquiries to advisers; managing adviser appointments. You will also carry out day to day administrative tasks, including supporting the efficient statistical monitoring and reporting of the service.

The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, guidance, advocacy and support.
- **The Person**:_

The Advice Place Receptionist / Administrator will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users.

Confident and competent, with demonstrable experience gained within a customer facing role, delivering high standards of customer service. You will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed.

An organized individual with an outgoing personality, consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work in in that of the wider team.
- **Application Details**:_
- **Interviews will be held on 4th April.**_

**Job Types**: Part-time, Permanent

**Salary**: £21,392.00-£23,342.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhan

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