Scheduler
7 days ago
We are delighted to announce a new opportunity to come and join an enthusiastic, energetic and forward thinking business.
The role will sit within our CSC/Administration division and will support the delivery of current and new contracts/project based works.
The Scheduler will manage the overall activity of the HBE field team including the Planned PPMs, Reactive and Proactive workflow via in house systems.
**Key Responsibilities**:
- To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
- To accurately record day to day information, ensuring that all requests are accurately logged to enable effective scheduling and client reports to be automatically generated from internal systems.
- To ensure that field staff days are optimised to drive maximum productivity from the team.
- Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
- Ensure all jobs are completed within the required response times and costs.
- Management of reactive calls ensuring client and governing bodies SLA’s are met.
- Generation of PPM (Planned Preventive Maintenance) tasks through internal systems and the timely completion of such tasks in accordance with contract requirements;
- Deal with communications in a professional and prompt manner.
- Escalate issues with specific jobs, clients or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Respond promptly to customer enquiries relating to the general Customer Support Centre of the business.
- Planning works from creation to completion via the accurate utilisation of internal systems.
- Allocation of reactive works to sub-contractors ensuring that tasks are completed within the agreed contract SLA’s.
- Ensure internal systems are kept up to date with all relevant information and the status is reflective of the current works position.
- Ensure that the workforce is effectively utilised and reporting of non-conformances to the Team Leader.
- Record holidays, sickness and other absence for field-based resources.
- Carry out duties in accordance to company policies and strategy of the business.
- Adhoc generation of contract specific reports.
- To carry out any other duties commensurate to the role.
**Essential Criteria**:
- At least 3 years’ experience working as part of an administration team
- Good IT skills with the ability to learn and adapt to new systems
- Excellent written and verbal communication skills.
- Strong negotiating skills, ability to multitask, prioritise work and work closely with other departments.
- Be able to take responsibility for resolution of issues.
- You should be self-motivated, and results orientated.
- Be able to work to time constraints & use own initiatives to solve problems
**Desirable Criteria**:
- Previous experience of Scheduling works for field staff.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company car
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Work Location: Hybrid remote in NEWRY
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