Senior Support Specialist

6 months ago

Sheffield, United Kingdom Westfield Health Full time

**Job title**
- Senior IT Support Specialist**Location**
- Sheffield**Opportunity**
- Full Time, PermanentThe Senior IT Support Specialist will work within the IT Support Team to Assist our colleagues. This team is accountable for analysing, troubleshooting, and evaluating technology issues to optimise operational efficiency.

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Senior IT Support Specialist supports our mission by keeping our colleagues technology working and keeping our networks secure.

We don’t expect you to have experience in everything on this advert, if something interests you, **we would really like you to apply**

**About the role**

Manage requests in the form of tickets into the IT Support Desk in a prioritised and organised manner, resolving issues or escalating for additional help as required.

Liaise with Third Party Suppliers where required to resolve the issue or escalate to relevant parties for additional support.

Confirm Daily tasks are completed to maintain internal records and keep us ISO27001 compliant.

Installation and configuration of IT hardware and software across the business and problem-solving when issues arise, involving the relevant third parties where required.

Collaborate with the Infrastructure team to proactively manage, maintain and review the business’ technical infrastructure,

Use internal security tools to react to incidents and minimise impact to our colleagues and customers providing coaching and training to colleagues as required.

**About you**

**Education and Qualifications**
- CompTIA or similar
- ITIL level foundation or above
- Microsoft accredited.

**Experience**
- 3 years or more in an IT Support role
- AWS (Amazon Workspace)
- ISO270001 certification compliance

**Skills**
- Work independently and also part of a team.
- Ability to communicate at all levels.
- Excellent Time management

**The Westfield Way**

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised, and supported has been demonstrated by our achievement of the prestigious **_Investors in People Gold_** accreditation

Our co-created Values reflect the _‘way we do things around here.’_ The Senior IT Support Specialist will be expected to demonstrate these values in all aspects of their role.
- We care.
- We’re in it together.
- We are explorers.
- We own it.

To find out more about what makes up each of our Values, please see our website.

**Life at Westfield**

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win

Stay fit and well by accessing your personal **Health Cash Plan and Private Medical Insurance** policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes **onsite gym facilities**, as well as on-demand classes and resources available on our Wellbeing app. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual **bonus scheme** reflects the hard work we all contribute towards. We offer **flexible working arrangements** to balance your home and work life and, important to know for the future, we offer **incremental annual leave and service awards** to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

**Are you interested?**

We’re so excited to meet you

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