Catering Assistant

3 months ago

Hampton, United Kingdom YMCA St Pauls Group Full time

GENERAL CATERING ASSISTANT

**Responsible to**: Chef Manager

**Responsible for**: Prepare drinks, rolls, Sandwiches, Panini etc, as requested by the customers. Set up the café at the beginning of the shift, ensuring all cutlery and condiments are in place and service area are clean and tidy. Liaise with Kitchen, Children, and family work staff to inform them of any others made by customers or inform them if any products are running low. Set up functions and conferences to meet the requirements provided by the line manager, in a presentable fashion. Work effectively when alone or with others, to maximise sales and customer satisfaction.

**Hours of Work**: 24 hours per week, worked on a rota basis, including evenings, weekends and public holidays or generally worked within office hours, Monday to Friday, with occasional evening and weekend work

**Work Location**:Hampton Pool, High St, Hampton, although may be required to work at any YMCA St Paul’s Group location

**Job Purpose**

To assist in all aspects of the running of the Café at Hampton Pool, providing good customer service, food and drink preparation and service, maximise income and customer satisfaction within the Café; keeping all Kitchen areas clean and tidy.

**Organisation Context**

YMCA St Paul’s Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night.
- We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future.
- We support children, young people and families to be safe, healthy, connected and confident.
- We bring people together by encouraging them to be healthy, physically and mentally.
- We help nurture an environment where people of all faiths and none have the opportunity to understand and express the love of God.
- We empower our residents, staff and users by providing them with excellent service and welcoming properties where they can thrive.
- We enable the Charity to respond to the future with an equipped and empowered workforce that is flexible and agile.
- The vision of YMCA St Paul’s group is to empower young people by providing the resources and support so they can thrive. We wish to create inclusive, active and healthy communities where everyone can flourish.

Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realized. Our core values underpin the way that we deliver our work and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and are able to be their authentic selves.

We welcome everyone, strive for excellence in all we do, inspire hope in others for what they might achieve and strive to grow and develop both people and places.

**Duties and Responsibilities**
- To comply with all Policies and Procedures. To report to duty on times at the correct uniform, clean, tidy, no earrings, Bangles and wearing a correctly maintained uniform as per the organisation standard.
- To assist the Chef Manager with the preparation and service of all meals and service. To acknowledge and serve all customers in a polite and friendly manner.
- Ensure that all temperature readings and record Hot and Cold Holding equipment is including fridges and freezers.
- Make sure that food is ready to be served by restaurant opening times according to menu specification, correct portion control and the correct garnish.
- Ensure that temperature checks are recorded for each meal and documented during service.
- Ensure that there is enough food available for each dish during service up until the end of service.
- To assist the Chef Manager in daily cleaning, weekly & monthly cleaning operations as required.

**Hygiene, Health and Safety**
- Report any safety deficiencies, incidents, near misses, ill health and environmental incidents to Chef Manager.
- Work safely at all times giving due consideration for the safety of others and the environment.
- Follow the organisation’s safety and environmental arrangements and procedures.

**Customer Services**
- Ensure maintain the highest standards of customer care in all areas.
- Being a positive role model for the organisation.

**General - All Staff**
- Attend all relevant training and development programmes.
- Attend all relevant cross-departmental and Corporate Office meetings as and when required.
- Undertake any other duties as requested by line manager.

**Scope and Limits of Authority**

The Chef will cover the Kitchen duties in the absence of the Chef Manager.

**GENERAL CATERING ASSISTANT**

Person Specification / Key Competences

**KNOWLEDGE & EXPERIENCE**

**Essential**

Recognised catering qualification e.g. City & Guilds or NVQ Level 2

Minimum level 2 Food Hygiene certificate.

**Essential**

Minimum of 2 years

Experience in front of house custome

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