First Line Support

2 weeks ago


Leicester, United Kingdom Optima UK Full time

**Job Title: First Line Support**

**Location: Leicester**

**Salary: £25k**

**Monday to Friday - 8am to 4pm (Office based Role) Permanent**

**The Role**:
One of our clients are looking to hire an IT First Line Support reporting into the Head of IT.

**Main Responsibilities**:

- Providing first line IT support to people in the office with their day-to-day IT issues
- Responsible for diagnosing hardware and software problems in a timely manner.
- Collecting sufficient information to problem solve
- Identifying resolutions through effective decision making
- Handling multiple issues simultaneously
- Providing the best possible support to users
- Delivering excellent customer service
- Customer Service Skills
- Analytical skills
- Multi-tasking
- Organisation
- Experience in problems solving hardware and software problems.

The ideal workplace to build on your existing skills and to develop new ones supported by your colleagues.

**Salary**: £25,000.00 per year

Schedule:

- Day shift

**Education**:

- A-Level or equivalent (preferred)

Work Location: One location


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